What are the responsibilities and job description for the 988 Lifeline Counselors - In-person or Remote position at Family Services of Northeast Wisconsin Inc.?
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At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.
About Family Services
Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.
We're Hiring!
We are seeking full-time 988 Lifeline Counselors to join our team. This position is responsible for providing high quality, comprehensive crisis counseling services over the phone, text, and chat for consumers who reach out experiencing thoughts of suicide in addition to support and assistance services for Wisconsin residents experiencing emotional distress.
This position is available in-person and remote, with current shift openings for afternoons, evenings, and overnights. Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown County location. Team members work 11-hour shifts on a 2-2-3 rotation, enjoying every other three-day weekend off! 988 Wisconsin Lifeline services are available 24/7, 365 days a year, including holidays. Candidates are expected to be available for regular shifts throughout the year. Enjoy a shift differential while working 2nd, 3rd and all Weekend shifts.
Key Responsibilities
- Serve as a liaison between the consumer and other service organizations in providing and receiving referrals.
- Provide 24-hour crisis intervention services by telephone, text, or chat.
- Assess consumer mental health status and coordinate emergency services.
- Provide in-depth professional evaluations and assessments.
Qualifications and Requirements per DHS 34:
Minimum Education: Bachelor's degree in relevant area of human services or equivalent work experience providing a minimum of 4 years of mental health services total.
Preferred: N/A
Preferred Education: Minimum of 1 year of combined experience providing mental health services
Preferred Education: N/A
Skills and Competencies:
- A working knowledge of human growth and development, mental health, adolescent psychology, marital and family structure, and the impact of the environment on individual behavior.
- Time management skills and the ability to meet work demands on an independent basis.
- Ability to establish and maintain relationships within and outside the agency in a professional manner.
- Maintain separation from client feelings or crisis to ensure healthy boundaries and maintain the ability to problem solve.
Minimum Requirements to Work Remotely:
- Remote workers must reside in the State of Wisconsin; work for 988 must only occur while in the State of Wisconsin.
- Remote workers must have a private, confidential workspace and have the ability to double lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding)
- Remote workers must provide a high-speed internet report verifying high-speed internet services.