What are the responsibilities and job description for the Client Support Specialist position at Family Services, Inc.?
Origin SC, a fast-paced, nonprofit agency in North Charleston, is seeking a Client Support Specialist for our Fiduciary Services Department. Since 1888, Origin SC has remained one of the leading nonprofit human services organizations in providing professional financial, housing, and mental health counseling services. Our mission is to empower individuals to achieve financial, housing, and mental health stability through advocacy, counseling, and education.
Job Summary
The Client Support Specialist is responsible for managing day-to-day client support and executing financial transactions on behalf of clients. This role serves as the primary point of contact for clients while ensuring timely, accurate handling of client requests and account activity. This role requires a collaborative, customer-focused professional who can effectively manage competing priorities, adapt to changing needs, and consistently deliver high-quality results within established timeframes. The ideal candidate demonstrates tact and professionalism in sensitive situations, takes personal accountability for their work, and remains goal-oriented and solution-focused while supporting team success and exceptional client service.
Key Responsibilities
Client Support & Communication:
- Serve as primary contact for client calls, emails, and inquiries
- Conduct client check-ins and respond to ongoing needs
- Communicate with external partners (e.g., Social Security Administration, vendors, referring agencies)
Intake & Case Management:
- Process client applications and onboarding documentation
- Complete benefit applications, recertifications, and required reports
- Mail, income, and expense documentation redirection
Financial Operations :
- Process bill payments accurately and on time
- Maintain organized documentation of all transactions
Coordination & Follow-Through:
- Track all outstanding items and ensure completion
- Escalate complex or unusual situations appropriately
Key Skills & Traits
- Strong attention to detail
- High level of organization and follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and customer service skills
Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Duties, responsibilities, and activities may change at any time with or without notice.
Starting salary is $45,000, based on experience. Origin SC offers full benefits and is an equal opportunity employer.
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,000