What are the responsibilities and job description for the Service Coordinator I Crystal City position at Family Service?
JOB SUMMARY:
The Service Coordinator I/Data Evaluation Specialist III is responsible for the demonstration of community impacts through data and supervises staff responsible for assisting the agency in maintaining participant databases; reviewing program and participant data to determine funding compliance and agency quality assurance standards; running reports and general data management to determine project service delivery and project impacts; and assisting the agency in making data-driven decisions through the interpretation of client-centered data analysis and the creation of Evaluation Procedures to measure agency impacts utilizing best practices and evidence-based program evaluation, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency. This position is responsible for maintaining collaborative staff, volunteer and community relationships. Ensures that direct service delivery is in conformity with agency, contractual and stakeholder requirements with the coordination of accurate collection of client and service activity data.
ORGANIZATIONAL RELATIONSHIPS:
- Reports to:
Crystal City Coalition Director.
- Directs:
Supervise stall and volunteers; liaison with and provide lead collaborating agencies, community residents and others.
- Other:
Works cooperatively with all staff to accomplish the mission, goals, objectives and performance measures of the program and agency
ESSENTIAL PERFORMANCE REQUIREMENTS AND FUNCTIONS:
Required Competencies/Skills:
- Legal and Regulatory Application and Assessment: Ability to understand and explain the regulatory and administrative environment in which the organization functions.
- Communication Skills: Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.
- Collaboration: The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.
- Accountability: The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the ong-term success and viability of the organization
- Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries.
Agency Functions:
- Community and Customer Service - Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies.
- Internal Processes - Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families.
- Learning and Growth - Strengthen staff and client well-being by addressing the social determinants of health: Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement.
QUALIFICATIONS:
To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.
Education/Training/Experience:
- Associates degree and four (4) years experience or High school diploma/GED and eight (8) years experience in education, health, social work, or other related human service field, required. Bachelor’s degree with three years experience assessing projects with regards to data, service tracking, intended outcomes and developing/implementing an aligned evaluation design preferred.
- Previous direct services leadership experience. Experience in working in a collaborative environment building organizational and stakeholder relationships and planning, required.
- Familiarity with and working knowledge of Microsoft Office Operating Systems, word processing, spreadsheets and databases as may be required by stakeholders; and understanding of database systems and their utilization. Familiarity and competency with current office equipment, software and computer systems.
- Fluent in English and Spanish (read, write, and speak) desirable.
- State of Texas vehicle operator’s license and proof of liability insurance as applicable.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
- You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.
