Intake Coordinator/Enrollment Specialist

JOB SUMMARY:
The Intake Coordinator/Enrollment Specialist identifies and directly coordinates, provides contacts, refers or otherwise arranges for individuals to receive services as needed, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma-informed care lens as defined by the agency.

Required Competencies/Skills:
1. Professionalism and Ethics: The demonstration of ethics and sound professional practices, as well as stimulating social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important.

2. Interpersonal Understanding: Ability to understand other people as well as to accurately hear and
understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures
increasing complexity and depth of understanding of others and includes cross-cultural sensitivity and is in
a trauma-informed context.
3. Achievement Orientation: A concern for surpassing a standard of excellence. The standard may be one's
own past performance; an objective measure; outperforming others; challenging goals, or something that
has not been done previously.
4. Healthcare and Human Services Environments: Ability to explain issues and advancements in the
healthcare and human services industries.

Job Functions:
1. Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a
trauma-informed lens through Agency services and/or community partners.
2. Provide essential services to individuals and families in crisis. Crisis intervention case management
services will be provided based upon a crisis evaluation to provide intervention and stabilization services to
ensure client stability and safety.
3. Conduct an initial intake and eligibility screening with potential service recipients.
4. Manage client activities, as assigned, such as scheduling client appointments, documenting scheduled
appointments, and/or registering clients for classes and activities.
5. Create and maintain service recipient records and database for monthly, quarterly, and annual statistical
reports; inputting client demographics and other information into the database.
6. Dismiss files and provide aftercare to participants.
7. Maintain service recipient and family member confidentiality in accordance with agency standards.
8. Attend agency, program and staff/team meetings, peer consultations, and other meetings as assigned.

QUALIFICATIONS:
To perform this job satisfactorily, an individual must be able to perform each essential performance
requirement satisfactorily. The requirements listed below are representative of the training, experience,
knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual
with disabilities to perform the essential functions listed above.

Education/Training/Experience:
1. High school diploma or equivalent.
2. At least one (1) year’s paid or volunteer experience in a social service program.
3. Demonstrated knowledge of basic community resources and of making referrals and providing followup.
4. Experience in understanding cultural differences and is sensitive to the implications of culture for
service delivery.
5. Fluent in English and Spanish (read, write, and speak) desirable.

6. State of Texas vehicle operator’s license and proof of liability insurance.