What are the responsibilities and job description for the Call Specialist/Receptionist Evening position at Family Service?
Call Specialist/Receptionist - Evening / For suite 103, evening and Saturday shift.
JOB SUMMARY:
As the first point of contact with callers, visitors and outside agency representatives, the Call Specialist/Receptionist projects the agency’s welcoming client-centered philosophy; and performs clerical and administrative tasks in support of the day-to-day operations of one or more agency offices and/or programs while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.
JOB SUMMARY:
As the first point of contact with callers, visitors and outside agency representatives, the Call Specialist/Receptionist projects the agency’s welcoming client-centered philosophy; and performs clerical and administrative tasks in support of the day-to-day operations of one or more agency offices and/or programs while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.
1. Answer a multi-line telephone and route incoming calls promptly; accurately relay, verbally or in writing, all messages; place outgoing calls as requested; and regularly check the voicemail and change outgoing greetings as necessary.
2. Manage all incoming telephone calls by addressing questions of callers and connecting them to the correct department or directing them to the appropriate community resource.
3. Answer questions about the agency and provide callers with address, directions, and other information.
4. Check in and out clients receiving counseling services, collect co-pays and process the evening collection log.
5. Open and close suite 103; close during the week, open and close on Saturdays. Locking up building and setting alarm.
ESSENTIAL PERFORMANCE REQUIREMENTS AND FUNCTIONS:
Required Competencies/Skills:
1. Professionalism and Ethics: The demonstration of ethics and sound professional practices, as well as stimulating social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important
2. Interpersonal Understanding: Ability to understand other people as well as to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding of others and includes cross-cultural sensitivity and is in a trauma-informed context.
3. Achievement Orientation: A concern for surpassing a standard of excellence. The standard may be one's own past performance; an objective measure; outperforming others; challenging goals, or something that has not been done previously.
4. Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries.
1. Professionalism and Ethics: The demonstration of ethics and sound professional practices, as well as stimulating social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important
2. Interpersonal Understanding: Ability to understand other people as well as to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding of others and includes cross-cultural sensitivity and is in a trauma-informed context.
3. Achievement Orientation: A concern for surpassing a standard of excellence. The standard may be one's own past performance; an objective measure; outperforming others; challenging goals, or something that has not been done previously.
4. Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries.
QUALIFICATIONS:
To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.
To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.
Education/Training/Experience:
1. High school diploma with special training in general office tasks; or high school diploma with demonstrated competence in general office tasks attained through on-the-job training; 1-2 years experience in a customer service role preferred.
2. Familiarity with and working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
3. Knowledge of agency and community resources and services.
4. Fluent in English and Spanish (read, write, and speak) desirable.
5. State of Texas vehicle operator’s license and proof of liability insurance, as applicable.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
2. You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.