Child Advocacy Center Program Manager

Company Description Family Service of the Piedmont is a private nonprofit agency dedicated to providing high-quality support services, advocacy, and education for children and adults affected by domestic violence, child abuse, mental health challenges, or financial instability. The organization focuses on helping individuals and families access resources and support so they can live healthier, more productive lives. By strengthening those experiencing trauma or hardship, Family Service of the Piedmont works to build safer and more stable homes and communities. The agency’s mission is captured in its commitment to “Building Safe and Healthy Families,” and it serves as a trusted partner for community members seeking healing and resilience.

Role Description The Child Advocacy Center Program Manager is a full-time, on-site role based in High Point, NC. This position oversees daily operations of the Child Advocacy Center, including program planning, implementation, and evaluation to ensure trauma-informed, child-centered services. The Program Manager coordinates multidisciplinary team meetings, maintains collaborative relationships with law enforcement, child protection, medical, and mental health partners, and ensures adherence to best practices and accreditation standards. Responsibilities include supervising and supporting staff, managing caseload flow and service delivery, monitoring program outcomes, and preparing reports and documentation. The Program Manager may also participate in community outreach, training, and education initiatives to enhance awareness of child abuse prevention and intervention and to strengthen referral networks.

Qualifications

• Program management and leadership skills, including experience overseeing services for children and families affected by abuse or trauma.
• Strong coordination and collaboration skills for working with multidisciplinary teams and community partners (e.g., law enforcement, child protection, healthcare, mental health).
• Knowledge of child advocacy center models, trauma-informed care, and best practices in child abuse assessment, intervention, and support.
• Excellent communication, documentation, and organizational skills, with the ability to manage multiple priorities and maintain accurate records.
• Experience supervising staff, providing coaching and performance feedback, and fostering a supportive, mission-driven work environment.
• Ability to work on-site in High Point, NC, and engage with children, caregivers, and professionals in a sensitive, culturally responsive manner.
• Bachelor’s degree in social work, psychology, counseling, criminal justice, or a related field; a master’s degree or relevant licensure (e.g., LCSW, LPC) is preferred.
• Prior experience in child welfare, victim services, domestic violence or child abuse programs, or nonprofit human services is strongly beneficial.
• Proficiency with basic office software and data systems used for case management and reporting.
• Commitment to ethical practice, confidentiality, and the mission of building safe and healthy families.