Lead Resident Services Coordinator

POSITION TITLE

: Lead Resident Services Coordinator

Program

RI Housing- Comm Dev**

FULL TIME** Full-Time

Salary Range

$24.20 - $30.00 Hourly

Summary

:

The Lead Resident Services Coordinator provides leadership in the development, coordination, and oversight of resident programming at Lucys Hearth; oversees volunteers and interns; and oversees the Resident Council. This position fosters and maintains an extensive network of community relationships, spanning service and recreation providers, local universities, and businesses to create and maintain a diverse continuum of resident family recreational activities and therapeutic services both on- and off-site, as well as robust and rewarding volunteer and intern programs.

Specific Duties/Responsibilities

• Twice annually, survey staff and residents to identify programmatic and recreational needs.
• Develop and maintain a workplan to meet identified needs with desired targets and achievable timelines.
• Provide leadership in the development, coordination, and expansion of programs and services offered to resident families.
• Leverage existing and establish new collaborative relationships to increase access to programs onsite and in the community for resident families.
• Serves as liaison to community partners and coordinate all activities, including promotion, scheduling, logistics, supplies, volunteer/intern/staffing support, etc.
• Establish weekly and monthly resident program and activity schedules.
• Oversee Resident Council including recruitment, meeting logistics and facilitation, and communicating/ incorporating Council feedback, as appropriate.
• Collaborate with the Development Department to secure funding and other resources supporting program operations and to publicly promote upcoming events, fundraising, volunteer opportunities, and community engagement.
• Provide basic, as needed resident support (i.e., accessing donations, transportation, etc.).
• Collaborate with the Supervisor to facilitate Thanksgiving and Christmas holiday giving programs.
• Prepare programmatic communications related to resident service engagement.
• Produce timely and high-quality correspondence, reports, and other documents required by funders and aligned with Lucys Hearths standards.
• Serve as a positive behavioral role model for resident families and colleagues.
• Track outcomes related to resident engagement, program participation, and volunteer involvement.
• Foster positive and collaborative relationships with local colleges and universities to secure interns.
• Oversee thevolunteer and internship programs,including recruitment, onboarding, training, scheduling, supervision, and assignments.
• Develop clear roles and expectations for volunteers and interns in alignment with Lucys Hearth programming and educational partners.
• Represent Lucys Hearth in the community.
• Participate on one (1) agency-wide committee of their choosing.
• Participate in supervision and staff meetings, as scheduled.
• Other duties as assigned by the Supervisor.
  
  

Qualifications

• Two (2) years of relevant experience coordinating services, programs, volunteers, interns, and/or community partnerships.
• High school diploma required, college education preferred.
• Excellent organizational, computer, and customer service skills required.
• Preferred candidate has a high level of enthusiasm and energy.
• Must take initiative and use sound judgment.
• The position requires reliable transportation, current care insurance/registration, and a valid drivers license.
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.
  
  

How To Apply

Send your resume to

careers@familyserviceri.org

Apply using the link www.familyserviceri.org/careers and search for Lead Resident Services Coordina