COORDINATOR

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SCHEDULE 

Monday – Friday, 9:00AM – 5:00PM 

SUMMARY

Family Service League is seeking a full-time Office and Field Coordinator for our Ombudsman program in Bay Shore. The Office and Field Coordinator will support program operation, scheduling and facility visits. The Office and Field Coordinator will be responsible for data entry, answering phones, tracking budget, monitoring spending, planning events and conducting outreach in addition to visiting facilities as necessary for advocacy.    

We offer a generous benefits package including the following:

• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!

RESPONSIBILITIES

• The Office and Field Coordinator will provide program staff with support, which includes answering high volume calls to the program from long-term care residents in nursing homes, assisted living and adult home facilities, their families and the general public.
• Addresses resident concerns and relays when appropriate to Ombudsmen volunteers and/or program staff.
• Travel to various long-term care facilities to provide coverage and participate in resident councils.
• Interact effectively with service provider agencies, advocacy organizations and regulatory agencies.
• Develop rapport with volunteers and follow up with the volunteers to request outstanding reports and other necessary documentation.
• Enter data and staff reports into a program database on an ongoing basis and run monthly reports.
• Assist with Quarterly and Annual audit preparation.
• Check requisitions and track program spending on an Excel spreadsheet.
• Maintain RSVP list for volunteers for various monthly events throughout the year, including trainings, in-services, discussion groups, holiday events and special events.
• Order office supplies and program supplies necessary for trainings and special events.
• Handle external and internal mail, large volume mailings, faxes, and filing.
• •Attend Ombudsman Certification training, and other necessary programmatic or agency trainings as required.
• Assist Ombudsmen volunteers on accurate program reporting.
• •Assist the Program Director and Volunteer Coordinator with additional projects.
• Obtain NYS Ombudsman license/certification.
• All other duties as assigned.

QUALIFICATIONS

Bachelor’s Degree in human services, social work or related field of study is required. 

NYS Ombudsman certification required – training provided and must be completed within six months of employment.

Minimum of 3 years of experience in working with older adult and disabled individuals is required.

Minimum of 3 years of experience supervising the accurate and timely completion and submission of documentation.

Experience in data entry and timely submission of regulatory paperwork required.

Understanding of aging, health care and long-term care issues is preferred.

Computer proficiency, including Microsoft Office, is required. 

Strong interpersonal skills and the ability to deal effectively with a diverse range of people is required.

Excellent organizational skills, and ability to manage multiple tasks and meet deadlines, are required.

Ability to work independently and as part of a team, as well as be self-motivated, is required.

Excellent verbal and written communication skills,  as well as presentation skills, are required.

Valid, clean New York State Driver’s License required.

Ability to work evenings and weekends as needed is required.

PHYSICAL REQUIREMENTS 

Some light lifting required.