Resident Life Associate (Emergency Homeless Shelter)

Resident Life Associate

Family Service Association of Bucks County
Levittown, PA | Full-Time & Part-Time Positions Available | $20.00 per hour

At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness.

If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity as a Resident Life Associate.

Why You’ll Love Working Here

• Work-Life Balance: Varied schedules to support shelter operations; 12 paid holidays and a floating birthday holiday.
• Paid Time Off: Vacation and sick leave to recharge and care for yourself and your loved ones. Full-time employees receive full PTO; part-time employees may be eligible for prorated PTO.
• Comprehensive Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance available to eligible employees.
• Financial Wellness: 401(k) retirement plan with employer match and discretionary contributions.
• Professional Growth: Continuing education, mentorship, and career advancement opportunities.
• Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
• Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.

Position Summary

The Resident Life Associate (RLA) is responsible for managing all aspects of facility operations during assigned shifts to ensure a safe, secure, and clean environment for approximately 80 residents, including adults and children. RLAs work in three shifts:

• 8:00 AM – 4:00 PM

• 4:00 PM – 12:00 AM

• 12:00 AM – 8:00 AM

While each staff member is typically assigned to a shift, flexibility is essential to maintain coverage across all shifts. RLAs ensure smooth transitions between shifts and continuous service to residents.

Key Responsibilities

• Oversee daily operations of the shelter during assigned shift.

• Provide support to the Resident Life Associate Lead and other team members.

• Coordinate and oversee resident transportation requests.

• Supervise and assist residents with cleaning and upkeep of common areas, including dormitories, bathrooms, dining hall, children’s playroom, and hallways.

• Maintain accurate records in admissions ledgers and communication logs; review prior shift notes to ensure continuity.

• Answer shelter phone calls, handle crisis information and referrals, and forward messages promptly to appropriate staff.

• Enforce shelter rules and address violations according to policy, involving the RLA Lead as needed.

• Perform safety and security checks, including monitoring surveillance systems and limiting facility access to authorized individuals.

• Conduct facility rounds—checking both the interior and exterior of the building to ensure safety and order.

• Keep detailed logs of rounds, noting any issues and actions taken.

• Report equipment, safety, or security concerns immediately to the RLA Lead.

• Maintain cleanliness in staff areas, including sweeping, mopping, and restocking supplies.

• Track and verify daily and nightly census counts.

• Complete daily shift task lists fully and accurately.

• Assist residents with needs such as transportation, meals, personal care items, and case management coordination.

• Support meal preparation, service, kitchen cleaning, and donation room organization.

• Identify and report facility maintenance concerns via work order system.

• Supervise volunteers as appropriate.

• Participate in training, team meetings, and professional development.

• Maintain confidentiality and uphold residents’ rights to privacy at all times.

• Be flexible with scheduling to support emergencies and agency needs.

• Perform additional duties as assigned by management.

Qualifications

• High school diploma or GED required.

• Related life/work experience or training in human services, health, or customer service preferred.

• Basic computer skills required.

Equal Opportunity Employer / Commitment to Inclusion

Family Service Association of Bucks County is an equal opportunity employer. We are committed to fostering an inclusive environment. In accordance with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, we provide reasonable accommodations to ensure all employees can perform the essential functions of their roles.

If you require accommodation during the application or interview process, please contact our Human Resources Department at (215) 757-6916.

Apply today and join a team dedicated to listening, caring, and supporting our clients every day!