Case Manager

JOB TITLE: Case Manager

DEPARTMENT: Family Strengthening Programs 

REPORTS TO: Family Strengthening Manager

SUMMARY: The Case Manager engages the client in a family-centered assessment and goals-oriented service that supports and empowers the parent or caregiver in the following areas: parenting skills, knowledge, and abilities. Services are delivered utilizing evidence-based or evidence-informed curricula without neglecting the other social determinants of health and other stressors that may lead to risk of child abuse and neglect.  

DUTIES AND RESPONSIBILITIES:

• Complete training in evidence-based/evidence-informed programs such as Nurturing Parenting and Parents As Teachers. 
• Utilize the training to deliver curriculum-based services to clients in their homes or communities on a weekly basis, to meet unit expectations of the department. Services may need to occur outside of traditional work hours based on client needs.  
• Co-facilitate groups on a weekly/monthly basis as it applies to meeting program requirements. 
• Provide warm handoffs for resources to address additional concerns, including but not limited to: mental health/substance use treatment, employment or educational challenges, linkages to early intervention services, housing or utility related services. 
• Work collaboratively and communicate clearly with the local child welfare agency to address risk factors identified and provide updates that are factual on the progress of the parent or caregiver’s parenting skills, knowledge, and abilities, as appropriate and necessary.  
• Communicate effectively with referral sources in order to ensure continuity of care and development of relationships with referral sources. 
• Complete documentation in all required data systems in a timely manner and in accordance with agency expectations, within two business days. 
• Attend quarterly conference meetings at the Bucks County Children & Youth office to review cases assigned that are also engaged with a Children & Youth case manager.
• Attend court hearings to relate a parent/caregiver’s status with program compliance and any risk factors that were reduced and those that may remain a risk to the child. 
• Participate in individual and group supervision. 
• Understand client’s rights to privacy and confidentiality as articulated by agency policy and procedures. 
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university, in health or human service or closely related field.
• Experience working with parents/families engaged in child-welfare services, or case management experience a plus. 
• Valid Driver’s License (issued by the state in which the employee lives) and a safe driving record with proof of insurance coverage. 
• Computer skills required: Microsoft 365 (Outlook, Word), Credible EHR, Teams, Zoom, basic data entry in PA Home Visiting Database. 
• Other skills required: 
  1. Highly organized 

COMPETENCIES:

• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Judgement- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.