Youth Programming Outreach & Engagement Coordinator

Overview

The role requires a flexible schedule, including occasional evenings and travel throughout the agency’s service area.
The Youth Programming Outreach & Engagement Coordinator supports the growth, visibility, community engagement, and measurable impact of Family Service Agency’s Youth Programming services. This position coordinates outreach efforts for Youth Programming and Community Youth Services (CYS), develops and maintains relationships with schools, community organizations, referral partners, youth, and families, and supports efforts to increase awareness of and participation in available programs and services.

The Coordinator supports Youth Programming communications, marketing, social media, community events, and outreach campaigns and assists with the coordination of Youth Service Provider Meetings and other collaborative community initiatives. The position also supports Summer Camp and other Youth Programming activities as needed.

A key responsibility of this position is supporting program data collection and performance measurement by maintaining outreach, participation, referral, engagement, and outcome metrics. The Coordinator works closely with Youth Programming leadership to organize data and communicate program impact for internal planning, grant reporting, community presentations, board updates, and Performance Quality Improvement (PQI).

This position serves as a visible representative of Family Service Agency’s Youth Programming department and helps ensure youth, families, schools, and community partners understand the services available and how to access them. All responsibilities are performed under the supervision of the Director of Youth Programming & Services.

Responsibilities

• Coordinate and support outreach efforts for Youth Programming programs and services throughout DeKalb County and the agency’s service area.
• Develop and maintain positive relationships with schools, youth-serving organizations, community agencies, families, referral partners, and other stakeholders.
• Represent Family Service Agency and Youth Programming at community events, resource fairs, school events, and other outreach opportunities as assigned.
• Develop and distribute program information, outreach materials, and resources to increase awareness of Youth Programming services.
• Identify new outreach opportunities and community partnerships that support program participation, referrals, and access to services.
• Respond to youth programming participants, families, community partners, and potential participants in a timely and professional manner.
• Act as a liaison to community agencies and serve as a resource for information regarding available youth and family services.
• Conduct targeted outreach to increase awareness of Community Youth Services (CYS) and how youth, families, schools, and community partners can access or refer to the program.
• Co-facilitate CYS Committees and support as needed.
• Build and maintain relationships with CYS referral sources, including schools, law enforcement, juvenile justice partners, community organizations, and other youth-serving systems.
• Support development and distribution of CYS outreach materials, presentations, and referral information.
• Track CYS outreach activities, referral sources, inquiries, and other information needed to evaluate outreach effectiveness and identify opportunities for growth.
• Create, curate, and schedule engaging Youth Programming social media content, including graphics, videos, stories, program highlights, and event information.
• Maintain a Youth Programming content calendar and coordinate timely promotion of programs, services, events, and community initiatives.
• Monitor social media and digital engagement metrics and use data to support improvements in reach and engagement.
• Capture program photos, quotes, success stories, and other content for outreach and storytelling in accordance with agency consent and confidentiality requirements.
• Collaborate with Youth Programming leadership to develop newsletters, flyers, outreach campaigns, presentations, and other communication materials.
• Ensure Youth Programming communications align with FSA’s mission, voice, values, branding, and confidentiality expectations.
• Support the coordination of Youth Service Provider Meetings and other Youth Programming community collaboration efforts.
• Maintain provider and partner contact lists and assist with meeting invitations, reminders, agendas, materials, attendance, and follow-up communication.
• Gather agenda items, community updates, and resource information in collaboration with Youth Programming leadership.
• Support efforts to expand participation and strengthen collaboration among local youth-serving providers and community partners.
• Support Summer Camp programming as needed, including outreach, registration support, communications, materials, activities, community engagement, and program data collection.
• Provide support for Youth Programming groups, events, school-based initiatives, special projects, and community activities as assigned.
• Assist with program and agency events or fundraisers as needed.
• Provide direct program support when necessary while maintaining outreach, engagement, communications, and data responsibilities as the primary focus of the position.
• Maintain accurate and timely Youth Programming outreach, participation, referral, engagement, and outcome data.
• Track key program metrics, including youth served, outreach contacts, community events, school and community partners, CYS referrals and referral sources, program inquiries, group participation, Youth Service Provider Meeting participation, camp participation, and social media engagement.
• Assist leadership with compiling monthly, quarterly, and annual Youth Programming data and performance summaries.
• Support the development and maintenance of dashboards, tracking tools, and reports that communicate program reach, trends, outcomes, and impact.
• Assist with organizing data and program information needed for grant reports, funding applications, board updates, community presentations, and internal planning.
• Review available data for trends, gaps, and opportunities and communicate relevant findings to Youth Programming leadership.
• Participate in Performance Quality Improvement (PQI) activities and support the development of effective and efficient program processes.
• Act as a spokesperson for the agency regarding Youth Programming services when directed by the Director of Youth Programming & Services.
• Communicate with collaterals and provide external referrals as appropriate.
• Conduct crisis intervention when appropriate and within the scope of the position.
• Maintain confidentiality and follow all agency policies, procedures, documentation standards, and mandated reporting requirements.
• Seek supervision as appropriate and communicate program needs, barriers, and opportunities to Youth Programming leadership.
• Work cooperatively with Youth Programming staff and agency employees to support high-quality services to youth and families.
• Maintain awareness of Family Service Agency updates through department meetings, All Staff meetings, required trainings, email, and updated policies and procedures.
• Perform other duties as assigned.

Requirements

• Minimum Education: Bachelor’s degree in Social Services, Human Services, Communications, Marketing, Public Relations, Education, or a related field
• Preferred Education: Bachelor’s or Master’s degree in a related field
• Minimum Experience: Experience in youth services, community outreach, program coordination, communications, marketing, community engagement, or a related field; Experience working with youth, families, schools, and/or community partners; Experience with data tracking, reporting, social media, or program metrics preferred
• Must have a current Driver's license, working vehicle, and active insurance

Pay: From $48,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $48,000