What are the responsibilities and job description for the Technology Specialist position at Family Security Credit Union?
Role
Install, upgrade, and maintain computer hardware and software. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist Information Systems Manager in researching, planning, and implementing new technologies to improve member access and staff efficiency.
Major Duties and Responsibilities
- Provides general support to all employees for information system issues.
- Maintains and upgrades the core data processing system and connected third party components (hardware/software).
- Becomes familiar and works with information system vendors' to operate, maintain, and upgrade various third party services, software solutions, and hardware platforms.
- Provides PC support including hardware maintenance, upgrades, software installation and configuration, troubleshooting, and internal repair or referral for external repair when internal repair is not feasible.
- Trains employees on PC fundamentals including operating system, word processing, spreadsheets, etc.
- Monitors helpdesk requests and responds accordingly.
- Generates reports from the information system.
- Maintains and administers the network.
- Backs up critical data files.
- Administers the core data processing system.
- Performs other related duties as assigned.
Qualifications
Required Qualifications:
- Up to one year of similar or related experience
- High School Diploma or equivalent
- Must be 18 years of age or older
- Extensive PC knowledge, including Microsoft Office skills
- Familiar with computer networking
Preferred Qualifications:
- Four year college degree in Computer Science or related field.
- Ability to work in a team environment.
- Excellent communication skills while using a pleasant tone and common conversational courtesies.
- Good interpersonal skills to include being courteous, diplomatic, and tactful.
- Previous experience within information systems environment at a financial institution.
- Good organizational skills.
- Ability to multitask when necessary.
Expectations
- Ability to sit for extended periods of time.
- Ability to bend and lift items, up to 50 pounds, overhead.
- Ability to work extended or flexible hours to include nights, weekends, and on-call rotation.
- Return all messages within the same day received.
- To keep management and operational areas informed regarding information system service interruptions keeping interruptions to a minimum and scheduling down time during off-peak hours.
- To maintain all hardware in working order ensuring that all systems are functioning within the established parameters and ensure essential hardware is put back into service within 24 hours and non-essential hardware is put back into service within 1 week in the event of a failure.
- To keep credit union licensed software current by testing and updating software as new versions are released.
- To ensure the smooth and effective operations of the credit union's information systems and provide training and support for employees related to information systems.
This job description is not a complete statement of all duties and responsibilities comprising this position.
EOE, Including Disability/Vets
Board Approved June 19, 2018
Family Security is an Equal Opportunity Employer and will not discriminate or allow harassment against a person because of race, color, ethnicity, age, sex, gender, gender identity, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability or condition, military or veteran status, genetic information or other protective status.