Application Support Engineer

Application Support Engineer Req #433 Bethpage, NY, USA Job Description Posted Wednesday, October 8, 2025 at 12:00 PM Enjoy making a difference? Join the team at FREE, enriching the lives of others, one individual at a time. Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy. In-Office position Only- Long Island, NY POSITION SUMMARY The Application Support Engineer (ASE) is responsible for overseeing software applications within the organization and ensuring smooth functions by leading troubleshooting, maintaining systems, and optimizing their performance. The ASE will manage and resolve issues reported by users and the Application Support Specialists, install updates, and collaborate with the IT team to improve systems, user experience, and business intelligence tools. DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS •Identifies, analyzes, and resolves technical issues within software applications. •Evaluates application performance, identifies bottlenecks, diagnoses software errors, and recommends changes to improve efficiency. •Oversees software updates, patches vulnerabilities, and ensures compatibility with other systems. •Develops code and ensures that software functions as intended. •Manages and addresses all application and technical issues escalated by the Application Support Specialists effectively. •Collaborates with development, compliance, and infrastructure teams to resolve issues and improve systems. •Collaborates with management throughout the agency to understand and optimize workflows and information requirements that enhance operations and meet business needs. •Identifies areas where support processes and systems can be improved, redesigns work processes, and recommends new strategies for implementation to achieve efficiency. •Monitors system alerts, identifies potential problems, and leads proactive maintenance. •Creates and maintains documentation for application updates, support procedures, and troubleshooting procedures. •Responds promptly and effectively to critical incidents related to the application systems. • Oversees and coordinates the maintenance and upgrading of application updates and releases to ensure they function correctly and meet user needs. • Provides technical support and answers user inquiries to ensure a positive experience and deliver high-quality service to internal stakeholders. • Ensures that all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds. • Performs other duties as assigned. Responsibilities of All FREE Employees • Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community. • Complies fully with FREE’s confidentiality policies by holding in strict confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees. • Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk. • Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours. • Meets all job requirements and stays in compliance. • Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations. QUALIFICATIONS • Education: o Bachelor’s degree in computer science, computer engineering, or a related field required; master’s degree in a related field preferred • Experience: o Minimum of five (5) years’ professional experience working with software applications, scripting, and IT support required; eight (8) or more years of experience preferred • Specialized Training, Licenses, Certifications: o SQL, XML, and/or Coding training certifications preferred. • Knowledge, Skills, Competencies, and Abilities: o Proficiency with Windows operating system o Experience with querying databases (SQL) and understanding relational database management systems. o Experience in all phases of application management, including programming, scripting, and database administration. o Experience with common software applications and cloud platforms. o Ability to use application performance monitoring and diagnostic tools to resolve technical issues efficiently and effectively. o Excellent verbal and written communication and interpersonal skills. o Ability to provide excellent customer service and support. o Ability to work effectively with cross-functional teams. o Ability to analyze data, identify trends, and make informed decisions. o Time management, prioritization, and problem-solving skills • Other Requirements: o Valid driver’s license required. WORK ENVIRONMENT This role is performed in-person. Some travel between FREE locations is required. PHYSICAL REQUIREMENTS • Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours). • Employee is required to effectively communicate both verbally and in writing. • Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets. • Employee is required to reach with hands and arms. • Employee might be required to move and/or lift light items. Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE. FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training. Family Residences and Essential Enterprises’ affirmative action efforts related to protected veterans and individuals with disabilities are set out and described in our affirmative action plan for protected veterans and individuals with a disability. If you have any questions or would like to view the affirmative action plan, please visit our website www.familyres.org Job Details Job Family Specialist Pay Type Salary Education Level Bachelor’s Degree Travel Required Yes Hiring Min Rate 94,000 USD Hiring Max Rate 108,000 USD

Salary : $94,000 - $108,000