Family Advocate - Part-Time On-Call

Job Title: Family Advocate

Reports to: Family Services Director

Location: Rochester, MN

Compensation: $23/hour base rate, $4/hour overnight shift differential

About Family Promise Rochester:

Family Promise Rochester is the leading nonprofit organization addressing the issue of children and families experiencing homelessness in Olmsted County. Family Promise Rochester provides a holistic approach geared toward keeping families in their homes, providing shelter at our Promise House when necessary, and supporting families on their way back to stable housing. Our solution is a community-based response tailored to the unique needs of each family our organization walks alongside.

Position Description:

The Family Advocate provides direct services to families experiencing homelessness and residing at the Promise House - our family shelter. The ideal candidate will have exceptional organizational skills and the ability to communicate clearly in a trauma-informed, respectful manner. The Family Advocate will ensure the building operates in accordance with established policies and procedures so families experience safe, secure housing that affirms their human dignity.

Work Schedule:

We are looking for candidates who want to be on-call to pick up occasional shifts. These shifts may include day shifts, evenings, overnights, and/or weekends. There will not be a guaranteed minimum number of hours.

Key Responsibilities:

• Answer the phone and conduct screenings for families seeking support and services
• Check-in with guests to determine needs and provide support.
• Routinely conduct walk-throughs on premises, including parking lot and stairwells, to ensure building safety and security.
• Conduct routine cleaning tasks in common areas to maintain order and keep all assigned areas clean and free of spills, trash, and safety hazards.
• Respond immediately and professionally to any security/safety emergency or disturbance within or immediately outside the facility.
• Monitor and review security camera footage.
• Complete all agency logs and incident reports promptly.
• Ensure the end-of-shift summary is recorded.
• Plan and implement activities for guest families, both on-site and in the community, to foster a sense of community, build skills, and reduce isolation among residents.
• Refer guests to appropriate community resources, and arrange volunteer transportation or other roles as needed.
• Maintain guest files and program records, develop reports as required.
• Comply with HIPAA and Data Privacy Practices.
• Ensure residents are complying with program policies and procedures.
• Deliver services with safety, respect, and effectiveness.

Qualifications

• Prior work with families and/or children in a social service setting.
• High School diploma or GED.
• People-oriented — supportive and fairness-focused
• Must be at least 18 years of age and pass a background check.
• Must have a good sense of personal and professional boundaries.
• Ability to de-escalate situations and build trust with guests.
• Serve our guests in a non-judgmental manner that affirms their human dignity.
• Must be capable of empathetic and professional relationship building while advocating for diverse client needs and interests.

Physical Requirements:

• Ability to lift to 30 lbs. (e.g., boxes, bins) and perform light physical tasks related to family move-ins and move-outs.

Family Promise Rochester is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The position will remain open until it is filled but may be closed at the discretion of Family Promise Rochester.

Job Type: Part-time

Pay: $23.00 - $27.00 per hour

Benefits:

• Flexible schedule
• Paid time off

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Overnight Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Rochester, MN 55904 (Required)

Work Location: In person

Salary : $23 - $27