Enhanced Rapid Rehousing (ERRH) Case Manager

Family Promise of Tualatin Valley (FPTV) is seeking an Enhanced Rapid Rehousing (ERRH) Case Manager to join our dynamic team!

Do you believe housing is more than just a roof—it’s the foundation for everything else in life? In this role, you’ll help turn housing searches into housing successes. As an ERRH Case Manager, you’ll work alongside individuals and families experiencing homelessness, helping them navigate the path from uncertainty to stability. You’ll connect the dots between landlords, community resources, and the real-life goals of the people you serve—all while using trauma-informed care, creativity, and persistence to overcome barriers.

Think of it as equal parts housing navigator, advocate, problem-solver, and cheerleader. One moment you might be helping someone complete a rental application, the next you’re coordinating services, connecting participants to resources, or celebrating the moment someone finally receives the keys to their new home. It’s meaningful work, sometimes complex work—but always work that matters.

Bonus points if you enjoy solving problems, building relationships with landlords and community partners, and can manage documentation and case notes without breaking stride. At FPTV, we believe real change happens when passionate people come together with purpose, empathy, and a willingness to roll up their sleeves.

If you’re ready to help people move from housing instability to lasting stability—and want to work alongside a team that truly cares—this might be the role for you.

Why FPTV?

• Comprehensive Benefits: FPTV understands the importance of employee well-being. That’s why we offer a generous, employer-assisted benefits package that includes medical, dental, vision, long-term disability, and life insurance, along with a 401(k) plan with employer match.
• Work-Life Balance: We value our employees’ time and prioritize a healthy work-life balance. New hires receive 2 weeks (80 hours) of paid time off (PTO) during their first year, which increases to 3 weeks (120 hours) in year two and continues to grow based on tenure. In addition, all employees receive 3 paid sick days annually—available for use starting on day one—and 11 paid holidays, plus a personal health and wellness day. Hourly employees also receive a paid 30-minute lunch break, allowing for a true 8-hour workday.
• Family-Friendly Policies: We know life doesn’t stop when the workday begins. FPTV is a family-friendly organization that supports personal and family commitments—and yes, we’re dog-friendly too! You’ll often spot four-legged friends at the shelter spreading joy. That said, pups are only allowed in roles and spaces that safely accommodate them—typically private offices or those with a door to close... just in case your dog sees something very exciting (never happens, right?).
• Continuous Learning and Growth:Join a team that values growth and ongoing learning. At FPTV, we believe that by supporting one another’s development, we can more effectively serve families and advocate for lasting change in housing equity.
• Equity and Inclusion:FPTV is committed to building an inclusive workplace where all voices are respected and valued. We actively engage with diverse communities and work to evolve our practices through listening, learning, and implementing community-centered solutions.

About Us:

FPTV is a small, non-profit organization dedicated to serving families and individuals experiencing homelessness in Washington County. Our experienced and diverse team brings their best selves to work each day, alongside those we serve. Together, we advocate for systemic change and work tirelessly to create a better life for people impacted by the trauma of homelessness.

Join Us:

If you're passionate about making a difference and want to work with a team that values compassion, integrity, and collaboration, then FPTV is the place for you. Our values are more than words—we embody them daily through our actions, our relationships, and the care we provide to our guests and one another.

At FPTV, we offer more than just a job—we offer a fulfilling career enriched with meaningful work, a supportive and inclusive environment, and a commitment to your growth and well-being.

Apply now to be part of something truly meaningful.

Want to Know More, Keep Reading!

The Enhanced Rapid Rehousing (ERRH) Case Manager provides trauma-informed, participant-centered case management to households experiencing homelessness in Washington County, Oregon. Using a Housing First and strengths-based approach, the Case Manager partners with households to secure permanent housing and promote long-term stability through housing-focused case management, resource coordination, and individualized support.

Funded through a contract with Washington County and administered by Family Promise of Tualatin Valley (FPTV), the ERRH program combines medium-term rental assistance (up to 24 months) with ongoing case management to help households exit homelessness and maintain stable housing. The Case Manager collaborates with landlords, community providers, and County partners to reduce barriers to housing and support successful housing outcomes.

Required Qualifications:

• Associate’s degree in a related field with at least four (4) years of relevant experience, or a Bachelor’s degree with two (2) years of relevant experience.
• Lived experience may substitute for formal education, reflecting our commitment to diverse perspectives and community expertise.
• Experience supporting individuals experiencing mental health challenges, chronic health conditions, and substance use disorders.
• Experience or familiarity with chronic homelessness, outreach and engagement strategies, housing navigation and landlord engagement, evidence-based and best-practice service models, crisis intervention and suicide prevention, affordable housing and public benefits systems, and eviction prevention and landlord/tenant rights.
• Knowledge of trauma-informed care principles and participant-centered service delivery.
• Proficiency with Google Workspace and Microsoft Office (Word, Excel, and SharePoint), and the ability to learn program databases and systems such as HMIS.
• Strong communication and interpersonal skills, including active listening and the ability to respond with empathy.
• Ability to balance participant-centered service delivery with timely administrative responsibilities while remaining flexible and responsive to changes in program structure, policies, and requirements.
• Ability to prioritize competing responsibilities and remain organized, grounded, and responsive in fast-paced or emotionally complex environments.
• Ability to maintain confidentiality and appropriate professional boundaries while working with individuals experiencing crisis, trauma, or housing instability.
• Ability to work effectively with people from diverse racial, cultural, educational, and socioeconomic backgrounds.
• Valid Oregon driver’s license, current insurance, and reliable transportation.

Desired Qualifications

• Knowledge of, or ability to learn, the Washington County Homeless Management Information System (HMIS).
• Prior case management experience.
• Spanish/English bilingual skills are strongly preferred.

Pay Scale: $24-30/hr., DOE

Work Hours: Flexible work schedule options available, including the choice of four 10-hour days (Monday–Thursday or Tuesday–Friday) or five 8-hour days (Monday–Friday).

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

This position requires periods of sitting and working at a computer, as well as standing, walking, and driving to attend meetings, conduct housing searches, and visit participant households in the community. The role requires the use of standard office equipment such as computers and phones, along with visual acuity to read screens and documents and auditory ability for effective verbal communication. The ability to occasionally lift or move items weighing up to 30 pounds may be required. Regular and reliable attendance is essential.

Work Environment:

This role operates in a combination of office and community-based settings. Work may take place in a professional office environment as well as at participant homes, apartment complexes, community agencies, or other service locations. The position regularly uses standard office equipment such as computers, phones, photocopiers, and filing systems.

Equal Opportunity Employer

Family Promise of Tualatin Valley is an Equal Opportunity Employer and deeply committed to diversity, equity, and inclusion in both our hiring practices and employee experience. We strive to create a mindful, respectful workplace where all staff can bring their full selves to work and contribute to a culture free of harassment, racism, and discrimination.

Note: Job ads are not intended to be exhaustive lists of all responsibilities or qualifications. They reflect the primary job elements and are subject to change as needs evolve. This posting does not create an employment contract.

Pay: $24.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Loan forgiveness
• Mileage reimbursement
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $24 - $30