Intake Specialist

Family Promise of West Michigan strives to give parents the hope and encouragement they need to create a better future for their children and end the cycle of homelessness. Through our diversion services, emergency shelters, housing programs, homeownership initiatives, family stabilization, and early childhood services, we have helped more than 2,500 families overcome homelessness and achieve lasting stability.

At Family Promise, our culture is centered on compassion, collaboration, and commitment to families. We value teamwork, integrity, and a solutions-focused approach as we work together to serve our community with excellence and care.

We are seeking an Intake Specialist to join our team. The Intake Specialist is responsible for supporting the transition of families from homelessness to housing by providing support with intakes and case management services.

This position reports to the Program Manager.

Family Promise of West Michigan Core Values:

• Has Passion for Mission

• Prioritizes Accessibility, Belonging and Community

• Is Dedicated to Hospitality

• Collaborates Intentionally

• Is Hungry, Humble, and Smart

• Assumes Good Intent

• Strives for Excellence and Sustained Impact

Our Ideal Candidate will get to:

• • Coordinate and administer intakes for new families coming into shelter.

  • Work as a case aid with families receiving services in FP shelter programs by assisting with referrals, applications, resource attainment, etc.

  • Evaluate families’ access to basic needs including: health, education, housing, and child care and coordinating connection with resources within the community.

  • Maintain data integrity and documentation to ensure private and statewide databases are up-to-date and accurate.

  • Coordinate relationships with community agencies.

  • Assist with grant compliance as needed.

  • Perform additional duties as needed to support the agency.

  • Assist with shelter room transitions and weekly room checks.

  • Provide light duty cleaning. 

  • Assess inventory of basic need items on site and restock items.

  • Gather and disperse food and clothing donations to families.

  • Assist in meal planning, preparation and meal distribution to families, as needed. 

  • Assist and coordinate in-kind donations and volunteer opportunities with families and partner agencies.

Our Ideal Candidate will have:

• • High School Diploma, GED, or Associates degree preferred, equivalent work and/or education experience considered.

  • Equivalent work experience preferred.

  • Experience in direct service related to housing or family services. 

  • Experience working with families and children.

  • Comfortable working in a faith-based organization.

  • Must be able to execute work in the alignment of core values of the organization.

  • Must have excellent communication skills, including both written and verbal communications.

  • Must be able to work independently, as well as effectively within a team.

  • Must be able to work well with colleagues, board members, volunteers, and community members.

  • Must be detail-oriented and able to follow through on projects in a fast-paced, often pressured environment.

  • Must be proficient in Microsoft office products and Google suite office products.

  • Documented valid driver’s license.

This position is in-person, with work performed at Family Promise of West Michigan's Wyoming Park Shelter. The Intake Specialist must be available to work full-time hours, may require working weekends, evenings, holidays, and have availability to be on call.  

Lifting of materials of up to 40 pounds may be necessary and will require travel between Family Promise shelter locations. 

Family Promise of West Michigan offers a robust employee benefit package including health, dental, vision, short-term, and long-term insurance, maternity/paternity leave, 401k plan, and paid time off.

Family Promise of West Michigan is an equal opportunity employer. We are committed to recruiting, hiring, compensating, and promoting employees based on their qualifications and experience, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran or military status, marital status, familial status, height, or weight.

We maintain a drug-free workplace and perform pre-employment background verification checks.

Go to http://www.familypromisewm.org/home to learn more about us.