What are the responsibilities and job description for the Front Desk/Medical Receptionist position at Family Practice Offices of Rochester?
Job Description
We are a large, fast paced family medicine practice located in Rochester Hills, MI. Looking for Full Time Front Office Staff to perform a variety of tasks.
- Answer multi-line phones to screen, forward calls, provide information or taking messages.
- Greet patients upon arrival, determine nature of visit and obtain insurance information and any other necessary data.
- Check insurance eligibility, and understand which physicians accept which insurances.
- Obtain insurance referrals in order to coordinate care with patient health needs.
- Obtain insurance authorizations for necessary procedures.
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
- Process payments from patients for co-pays, uninsured visits, and past due balances.
- Schedule appointments for new and recurring patients based on Physician and PA availability. Schedule follow up appointments and testing as directed by the providers.
- Maintain patient records stored in our EHR and paper that flows through the office. Accessing hospital EMR, and sorting, scanning, and faxing documents as required.
- Call patients to remind them of upcoming appointments and to help them schedule testing for on or off-site services.
- Provide patients with support and guidance as needed.
Must be available to work ONE evening a week and two Saturday's a month (8 am to 12 pm; on a rotation)
Ability to handle a fast-paced environment and prioritize tasks based on importance
Excellent verbal and written communication and problem solving skills
Ability to prioritize, maintain a well organized work space, and multi task.
High school diploma/GED -Required
1 years’ experience in medical assisting or administration -Required
Familiarity with EHR -Required
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $20