Powersports Service Manager

Job description:

Experienced Service Manager Needed.

Education & Experience

• High School Diploma or GED required
• Strong knowledge of service department operations required
• Previous management experience required

Service Manager Qualifications

To perform this role successfully, an individual must be able to complete each essential duty with a high level of quality and professionalism. The requirements below represent the knowledge, skills, and abilities needed for success:

Service Manager Major Duties & Responsibilities

• Foster effective communication and strong working relationships across all departments.
• Oversee and organize daily operations of service advisors.
• Maintain and organize all crated inventory.
• Ensure work hours are properly recorded, timecards are completed, and monthly tracking sheets are updated.
• Review and approve estimates, ensuring customers are informed before work is performed.
• Keep technicians on task and manage scheduling to avoid time conflicts.
• Supervise set-up personnel to maintain productivity.
• Submit and reconcile all warranty repair orders, updating tracking sheets monthly.
• Monitor warranty claim shortages and overages.
• Address customer complaints; escalate to the GM if necessary.
• Maintain shop equipment (oil changes, service schedules, cleanliness, etc.), including:
• Pressure washer
• Delivery trucks & trailers
• Forklift
• Shop tools
• Provide employees with proper tools, equipment, and resources.
• Ensure the shop remains clean, safe, and professional in appearance.
• Report accidents immediately to the GM and complete required injury forms.
• Ensure technicians attend all required OEM schools and certification updates.
• Manage service bulletins, recalls, and communicate updates to staff.
• Keep the service team motivated and organized through training, one-on-one coaching, and information sharing.

Physical Demands

• Must be able to move easily within a shop environment.
• Perform light to moderately heavy lifting.
• Comfortable operating around shop tools, lifts, and equipment.
• Standing and walking for most of the workday.
• Full use of hands for typing and tool handling.

Equipment Used

• Shop lifts
• Vice
• Tire machine
• Press
• Hoist
• Forklift
• All standard shop tools

Supervisory Responsibilities

• Manage employee schedules and monitor overtime, ensuring approval from GM when necessary.
• Lead service department employees to maintain a safe, productive, and positive work environment.
• Responsible for hiring, training, performance management, and disciplinary actions within the department.
• Manage workflow to maximize efficiency and service quality.

Commitments

• Treat employees and customers with fairness, courtesy, dignity, and respect.
• Maintain strong, positive relationships with customers and team members.
• Arrive early, be flexible, and maintain availability for scheduled work hours.
• Focus on always delivering high-quality service.
• Maintain neat appearance and wear the required uniform daily.
• Actively contribute to the growth and success of the dealership.

Work Environment

The work environment characteristics described are typical of those encountered while performing the essential duties of this role.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Vision insurance

Ability to Relocate:

• Odessa, TX 79762: Relocate before starting work (Required)
• Work Location: In person