What are the responsibilities and job description for the Advanced Planning Counselor position at Family Owned Funeral Group?
Job Summary
Family Owned Funeral Group is seeking a compassionate and service‑driven Advanced Planning Counselor to support families during one of life’s most difficult moments. In this role, you will guide families through the funeral planning process with empathy, professionalism, and clear communication. You will help create meaningful services, ensure all arrangements are handled with care, and provide support that reflects our commitment to dignity and excellence. This position is ideal for someone who is organized, emotionally intelligent, and passionate about serving others.
Responsibilities
- Provide compassionate support to grieving families, offering guidance with sensitivity and understanding
- Coordinate funeral and memorial arrangements, including scheduling, merchandise selection, and logistical planning
- Assist families with event planning for services, viewings, and ceremonies to create meaningful experiences
- Present service and merchandise options, helping families make informed decisions that meet their needs
- Maintain accurate documentation of arrangements, communications, and service details for compliance and record‑keeping
- Collaborate with funeral directors, operations teams, and partner facilities to ensure seamless service delivery
Skills
- Strong ability to provide empathetic bereavement support using active listening and emotional intelligence
- Experience or training in funeral service, counseling, hospitality, or related fields preferred
- Excellent event planning skills with the ability to organize meaningful services that honor each family’s wishes
- Proven sales or service‑based communication skills with a compassionate, consultative approach
- Exceptional organizational skills with the ability to manage multiple tasks and deadlines
- Professionalism, discretion, and respect for diverse cultural and religious practices
Compensation
This is a commission‑based position. Compensation varies based on experience and individual performance.
This position is for Starke & Keystone Heights, Florida.
We value individuals who are committed to service excellence and who take pride in supporting families through their grief journey.
Pay: $40,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $40,000 - $85,000