Enrollment & Eligibility Representative

Participant Advocate – Enrollment & Eligibility Representative

Make a Difference Behind the Scenes—and Directly in the Lives of the People We Serve.

Are you a detail-oriented problem solver who enjoys helping people, balancing numbers, and making sure things get done right? Do you thrive in a role where accuracy, communication, and follow-through matter?

We’re looking for a Participant Advocate – Enrollment & Eligibility Representative to join our team and play a critical role in ensuring participants and their dependents receive the benefits and support they’re entitled to.

You’ll combine analytical thinking, technical skills, and exceptional customer service to make a meaningful difference in the lives of the people we serve. More than processing information, you’ll be a trusted resource for participants, employers, local unions, vendors, and internal teams—turning complicated questions into clear answers and effective solutions.

What You’ll Do

As an Enrollment & Eligibility Representative, you'll help keep the eligibility and contribution process running smoothly from start to finish. Your responsibilities will include:

Eligibility, Contributions & Account Accuracy

• Process, enter, and balance employer payroll reports and member contributions in the V3 system.
• Develop and maintain a strong working knowledge of V3 and related eligibility and contribution processes.
• Process employer audit reports and reconcile single-employer accounts.
• Process electronic files from vendors, troubleshoot import errors, and resolve exceptions.
• Process incoming reciprocity transactions and investigate employer discrepancies while consistently applying established policies.
• Verify and update member job classifications, home locals, and employer information.
• Manage participant contributions, including short payments, buy-up payments, retiree self-payments, and COBRA payments, along with related adjustments and refunds.
• Review construction employer participation agreements to verify member eligibility.

Participant Support & Benefit Administration

• Process participant enrollment forms and review supporting documentation for accuracy and completeness.
• Respond promptly and professionally to participant questions by phone, email, and written correspondence.
• Verify benefit eligibility and provide accurate self-payment amounts and other account information.
• Set up and maintain retiree accounts, including collecting required documentation such as Medicare cards.
• Set up and maintain COBRA applications and related accounts.
• Process life insurance claims and ensure related information is handled accurately and efficiently.

Employer, Union & Vendor Collaboration

• Serve as a key point of contact for local unions through phone, email, and written correspondence.
• Collaborate with employers, vendors, and internal departments to investigate discrepancies, gather information, troubleshoot issues, and develop effective solutions.
• Communicate clearly and professionally with internal and external partners to resolve questions and keep processes moving forward.

Teamwork & Continuous Improvement

• Maintain accurate records and follow established policies, procedures, and processing requirements.
• Identify and resolve issues while balancing accuracy, efficiency, and participant service.
• Contribute to team goals, assist with special projects, and take on additional responsibilities as needed.

What You Bring

We're looking for someone who combines accuracy, strong analytical and organizational skills with attention to detail, and a commitment to exceptional service

Required

• Bachelor's degree or equivalent experience.
• At least 1 year of data entry and account balancing experience.
• Strong mathematical skills and attention to detail.
• Ability to enter at least 10,000 KSPH.
• Typing speed of at least 30 WPM.
• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Office, with advanced proficiency in Microsoft Excel.
• Excellent time management skills with the ability to multitask, prioritize, and meet deadlines.
• Strong organizational, planning, problem-solving, and troubleshooting skills.
• Ability to manage complex issues while maintaining a positive, flexible, and collaborative approach.
• Dependable attendance and a commitment to supporting team goals.

Preferred

• Experience working with Taft-Hartley Trust Funds.
• Experience working with eligibility, benefits administration, payroll contributions, or similar participant-focused environments.

Why This Role Matters

Every accurate contribution, eligibility update, enrollment, and resolved issue can make a meaningful difference to a participant and their family.

You'll have the opportunity to combine data accuracy, analytical thinking, customer service, and relationship building in a role where your work directly supports the people who rely on their benefits.

If you take pride in getting the details right, enjoy solving problems, and genuinely care about providing a great participant experience, we'd love to hear from you.

What Success Looks Like

You’ll succeed in this role by maintaining accurate records,
resolving discrepancies efficiently, and providing participants and partners
with timely, helpful responses. You’ll know when to investigate an issue, when
to collaborate with others, and how to balance attention to detail with a
positive service experience.

Your work will help keep eligibility and contribution processes
running smoothly while giving participants confidence that their questions and
benefits are being handled with care.

Ready to Make an Impact?

Bring your skills, curiosity, and commitment and passion for service to a team where your work matters.

Apply today for the Participant Advocate – Enrollment & Eligibility Representative position.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• data entry and account balancing: 1 year (Required)

Ability to Commute:

• Rossville, GA 30741 (Required)

Ability to Relocate:

• Rossville, GA 30741: Relocate before starting work (Required)

Work Location: In person

Salary : $20