Bilingual SPOE Ring Central Administrative Assistant

Position Summary

Provides day-to-day administrative support to the Early Intervention Referral Department.

Job Qualifications

· High school diploma or GED or Associate degree

· Minimum one year of Administrative Assistant experience required.

· Bi-lingual English/Spanish preferred.

· Ability to work effectively with families

· Strong communication skills written and verbal with families essential

· Knowledge of birth to three development a plus

· Ability to organize, plan and implement activities

· Ability to maintain accurate, legible and complete documentation

· Proficient working with Excel and Word

· Ability to handle confidential and sensitive information.

· Good problem-solving skills

· Ability to work with diverse populations and demonstration of cultural competence

· Demonstrate sensitivity, knowledge and understanding of the challenges families with a child with disabilities may experience

· Ability to manage multiple tasks simultaneously

· Willingness and ability to work as a team member within the early intervention system

Key Responsibilities

· Retrieves calls on a daily basis from System Point of Entry (SPOE) referral line, faxes, web forms and documents caller information in the Early Intervention Management System (EIMS)

· Contacts referral source to obtain any missing information.

· Enters and maintains data in master spreadsheet.

· Assigns referrals to SPOE SC according to the rotation.

· Performs general duties with a pleasant, composed and cordial manner

· Discreetly manages sensitive and confidential information concerning families, Family Link employees and all Family Link documents and activities

Family Link Standards

· Promotes the mission and philosophy of Family Link by acting in a caring, courteous manner towards members of the Early Intervention System and the community at large

· Develops and consistently maintains effective relationships with employees, families, colleagues, visitors, community, etc. that reflects mutual respect and courtesy

· Demonstrates proper, efficient and courteous telephone manner at all times

· Maintains confidentiality of information without exception; ensuring that information related to families who participate(d) or may participate in early intervention is only revealed or discussed where and when appropriate

· Consistently follows proper safety, emergency, and quality control policies and procedures

· Consistently adheres to Family Link policies and procedures

· Attends and participates in all staff meetings and trainings

· Consistently participates in cost containment efforts. Maintains proper and efficient use of equipment, time allocation, supplies, phones, and/or other Family Link resources

· Willingly and flexibly accepts additional duties and/or responsibilities as assigned

Other

· The foregoing is not considered an exhaustive or all-inclusive list of the duties and responsibilities of the position

· The SPOE Ring Central Administrative Assistant position is expected to perform other such duties as the SPOE Supervisor and/or Executive Director may prescribe

· Full-time position (35 hours/week; twelve months/year) Hours: Monday - Friday 9am - 4:30pm

· Salary: $16.49 per hour.

JOB RELATIONSHIPS

Reports to the SPOE SC’s, SPOE SC Supervisor and the Executive Director of Family Link REIC; works collaboratively with other Family Link, DOH, and REIC staff.

Interested candidates should send their resume to cherylm@njeis.org by July 18, 2026.

Job Type: Full-time

Pay: $16.49 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: Hybrid remote in Union, NJ 07083

Salary : $16