Bilingual Thrift Store Associate

Job summary:

The Thrift Store Associate directly supports the operation of FIRC’s thrift store. Associates receive, sort, and display donations at the Sol Center Thrift Store retail location. They greet customers and assist with the shopping experience, including performing cashier duties. This role collaborates with internal teams and local partners to support basic needs and comprehensive support services. This position requires in-person work Tuesday–Saturday, including some evenings and holidays.

Our benefits include:

· Five weeks of paid time off (PTO) per year, and additional personal time off as well as paid holidays.

· Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available)

· Flexible Spending Account (FSA) for health and dependent care expenses.

· Health Savings Account (HSA)

· Life Insurance and AD&D, covered by employer

· Employee Assistance Program (EAP)

· Group mental health support sessions

· Short- and Long-Term Disability (STD, LTD)

· Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan)

· 403(b) Retirement plan

· Paid training and professional development opportunities

The person we are looking for will be:

• Dependable and with outstanding customer service

• Eager to work in a fast-paced and movement-oriented environment

Primary duties:

· Greet customers warmly and assist them with questions and shopping requests

· Facilitate receiving donations: sort, organize, tidy, and recycle or dispose of donated items

· Stage, price, ticket, and display merchandise to promote sales

· Assist with volunteers and ensure volunteers are prepared to support daily store operations and donation flow

· Operate the front desk and cash register while utilizing Square, Salesforce, and other technology platforms

· Maintain awareness of resale, thrift, consignment, and retail trends to support store operations

· Uphold all cleanliness, safety, and organizational standards

Responsibilities include but are not limited to:

· Uphold and promote FIRC’s mission, vision, and values

· Share information about FIRC and its role in the community and connect customers to resources when appropriate

· Maintain knowledge of promotions, policies regarding payment and exchanges, safety and security practices

· Open and close cash register, count money, process vouchers, and run credit card payments

· Watch for and recognize security risks and thefts, and know how to prevent and handle these situations

· Attend and conduct staff and team meetings, quarterly all-staff trainings, and professional development

· All other duties as assigned, job requirements may change

General requirements of the position include:

· High school diploma or GED required

· Experience in retail required

· Effectively demonstrate strong written and verbal communication skills in English and Spanish, required

· Experience in POS Systems (Square), local retail competition, pricing strategies and merchandising techniques

· Technology skills including, but not limited to Microsoft Office suite, Salesforce, Bloomerang, Square, etc.

· Excellent customer service skills, communication, active listening and speaking skills

· Candidates may be subject to a background check post-offer of employment

· Ability to interact with people of all ages and cultural backgrounds, with a commitment to advancing inclusiveness and equity through each of FIRC’s programs

Physical requirements of the position include:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms

· The employee must frequently lift and/or move up to 50 pounds

· Hand-eye coordination is necessary to operate computers and various pieces of equipment

· The employee may occasionally be required to operate their personal motor vehicle for work assignments

· The employee is frequently required to stand, walk, stoop, kneel, crouch, and twist

Our work environment:

The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but varies due to activities and staffing on site. While performing the duties of this job, the employee may work in other meeting spaces where variable conditions could exist.

About us:

Serving the residents and workforce of Summit County since 1993, FIRC (Family & Intercultural Resource Center) is a non-profit organization that believes everyone should be able to create and maintain a stable life in the high-cost-of-living rural mountain community. We provide vital basic needs services that help 1 of 3 residents and workers access healthy food, afford housing, navigate healthcare challenges, and create the connections and stability needed to work, stay, and succeed.

FIRC is an Equal Opportunity Employer

FIRC is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any kind based on race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Office: 1 year (Preferred)
• POS: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person

Salary : $20 - $21