Las Vegas Office Manager - Customer Service, Sales, and Logistics

Operations Manager – Customer Service, Sales, and Logistics

Location: One of our Las Vegas Valley locations (onsite, full time)

Reports To: Company Owners

About the Role

Family Hospitality Group — a profitable, fast-growing mid-size U.S. manufacturer and importer of kids’ entertainment and disposable products for the restaurant and hospitality industries — is seeking a dependable, detail-oriented professional to oversee daily operations and lead our customer service, order management, and logistics activities.

This is a hands-on, autonomous management role: the right candidate will be entrusted to operate a key business unit day-to-day with minimal supervision, ensuring smooth operations, accuracy, and excellent service. It’s ideal for someone who not only enjoys managing a business independently, but who also has a genuine curiosity about entrepreneurship—someone eager to learn directly from ownership how a small idea became a highly profitable company over two decades of steady growth.

Key Responsibilities

· Serve as the primary contact for restaurant and distributor accounts, ensuring exceptional service and problem resolution.

· Oversee order processing, production scheduling, and coordination with warehouse and shipping teams.

· Manage daily office and administrative operations, including vendor communications, purchasing, and recordkeeping.

· Produce over-printed menus and custom printed items using in-house production equipment.

· Conduct online and email marketing campaigns to attract new restaurant industry clients and promote brand awareness.

· Support accounting functions including invoicing, expense tracking, and data entry.

· Assist ownership with reports, client communications, and continuous process improvement.

· Maintain organized digital and physical records for customers, distributors, and vendors.

· Coordinate sample mailings, marketing materials, and trade show support.

· Participate in ongoing online training and cross-functional development.

Qualifications

· 5 years’ experience in customer service, office management, or related administrative operations.

· Strong written and verbal communication skills.

· Highly organized, self-motivated, and able to manage multiple priorities independently.

· Proficiency in Microsoft Office and comfort with learning new ERP or CRM systems (training provided).

· Experience in foodservice distribution, import/manufacturing operations, or freight logistics preferred.

· Background in restaurant management or inside sales a plus.

· College education relevant to the business is a plus.

Compensation & Benefits

• Competitive compensation commensurate with experience
• Health insurance, paid holidays, and paid time off
• Continuous training and professional development within a growing, profitable company

Work Environment

• Monday – Friday, standard business hours
• Onsite at one of our Las Vegas Valley locations
• Professional, independent work environment supporting a thriving mid-size U.S. manufacturer expanding its national footprint
• Finalists will complete a Criteria Corp assessment evaluating attention to detail, reliability, and independent work capability

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• Retirement plan

Work Location: In person

Salary : $40,000 - $70,000