Redstone Admissions Coordinator FT

Redstone Admissions Coordinator

Schedule: Full-Time

The Redstone Admissions Coordinator serves as a critical first point of contact for prospective patients, families, and referral sources. This role is responsible for managing the admissions process from initial inquiry through placement, ensuring a seamless, professional, and clinically appropriate intake experience. The Admissions Coordinator coordinates all aspects of admissions, including pre-screening, benefits verification, financial communication, and collaboration with internal teams to ensure timely and appropriate placement. This position requires strong clinical awareness, emotional intelligence, and the ability to manage high-volume, high-sensitivity interactions while maintaining accuracy and compliance. 

Why Join Our Team

• Competitive pay with opportunities for growth 

• Flexible scheduling options 

• Supportive leadership and team-oriented culture 

• Meaningful role with direct patient impact 

• Training and advancement opportunities within healthcare operations 

• Productivity Bonuses

Key Responsibilities

• Respond to inbound calls, emails, and web inquiries in a timely, professional manner

• Conduct initial screenings to assess patient needs and determine appropriate level of care

• Coordinate all aspects of the admissions process from inquiry through placement

• Verify insurance benefits and clearly communicate financial responsibilities

• Accurately document all interactions and patient information within the EMR system

• Serve as a liaison between patients, families, referral sources, and clinical teams

• Follow up on all pending admissions and maintain an active pipeline of prospective patients

• Support departmental goals related to admissions volume and conversion rates

Qualifications

• High School diploma or equivalent required
• Experience in behavioral health, substance use treatment, or healthcare admissions preferred
• Strong understanding of patient engagement and behavioral health environments
• Excellent communication and interpersonal skills
• Ability to manage high-volume, emotionally sensitive interactions
• Strong organizational skills and attention to detail

Technical Skills

• Proficiency in Electronic Medical Records (EMR) systems
• Experience with Microsoft Office (Outlook, Word, Excel)
• Ability to navigate multiple systems including phone platforms, email, and lead management tools
• Strong data entry accuracy and documentation skills