What are the responsibilities and job description for the Home Health Authorization & Office Coordinator position at Family Home Health?
About the Position
Family Home Health is looking for a highly organized, dependable, and task-oriented Authorization & Office Coordinator to join our team in Mesa, Arizona.
This is a fast-paced, multi-function position that requires someone who is comfortable managing several responsibilities at once while making sure important details do not fall through the cracks.
The ideal candidate is a problem solver with excellent follow-through. We are looking for someone who can take ownership of their responsibilities, prioritize competing tasks, communicate professionally, and independently follow an issue through to resolution.
Previous home health experience is strongly preferred and will be a significant advantage.
Primary Responsibilities
Insurance Authorizations
- Obtain initial insurance authorizations for home health services
- Track authorization periods, approved visits, expiration dates, and visit limits
- Request additional visits and authorization extensions as needed
- Verify patient insurance eligibility and benefits
- Communicate with clinicians when documentation or additional information is needed for authorization
- Follow up with insurance companies and payer representatives regarding pending authorizations
- Work within multiple insurance company websites and authorization portals
- Track and troubleshoot authorization issues, denials, and discrepancies
- Maintain accurate authorization information within our EMR
- Ensure authorization-related tasks are completed within required timeframes
Medical Supply Coordination
- Receive and process supply requests for patients and clinicians
- Order patient care and office supplies
- Track supply orders and deliveries
- Follow up on delayed, missing, or incorrect shipments
- Communicate with clinicians regarding supply needs and order status
- Monitor office supply inventory and reorder items as needed
- Troubleshoot supply-related issues with vendors
Intake & Referral Coverage
- Provide intake coverage as needed
- Monitor and process referrals received through from 4:00 PM–6:00 PM
- Monitor and process direct referrals received by fax
- Review incoming referral information for completeness
- Enter and update referral information as necessary
- Communicate with referral sources and internal staff regarding referral status or missing information
- Help ensure referrals are handled promptly and accurately
Office & Communication Responsibilities
- Answer incoming telephone calls professionally and assist or route callers appropriately
- Monitor and respond to emails throughout the workday
- Communicate professionally with insurance companies, physician offices, referral sources, clinicians, patients, vendors, and other members of the healthcare team
- Maintain accurate documentation of communications and follow-up
- Assist with additional administrative and office responsibilities as needed
The Person We're Looking For
This position is best suited for someone who is:
- Extremely organized and detail-oriented
- Task-driven with strong follow-through
- Able to manage multiple priorities without losing track of outstanding items
- Comfortable working from task lists, tracking systems, portals, and deadlines
- A strong problem solver who will look for solutions rather than simply identifying a problem
- Able to work independently without needing constant reminders or supervision
- Comfortable learning and navigating numerous insurance and healthcare portals
- Professional and confident on the phone
- Strong in written communication and email etiquette
- Able to recognize when something is urgent and prioritize accordingly
- Dependable and consistent
- Comfortable working in a busy home health office where priorities can change throughout the day
- A team player who is willing to step in and help when needed
Qualifications
- Home health experience strongly preferred
- Previous experience with insurance authorizations, healthcare administration, medical offices, referrals, or insurance verification preferred
- Kinnser/WellSky experience is a plus
- Experience navigating insurance company portals is highly desirable
- Strong computer skills and ability to learn new systems quickly
- Excellent telephone and written communication skills
- Strong organizational and time-management skills
- Ability to accurately manage multiple ongoing tasks and deadlines
Pay: $40,000.00 - $46,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $40,000 - $46,000