What are the responsibilities and job description for the Medical Front Desk Specialist position at Family Healthcare of Loranger, LLC?
Position Overview
We are seeking a dependable, organized, and patient-focused Medical Front Desk Receptionist to join our thriving healthcare clinic. This position is the first point of contact for patients and plays a critical role in creating a welcoming, efficient, and professional environment.
The ideal candidate is friendly, detail-oriented, able to multitask, and comfortable working in a fast-paced medical setting.
Key Responsibilities
Front Desk & Patient Interaction
- Greet and check in patients in a courteous and professional manner
- Answer multi-line phones and direct calls appropriately
- Schedule, reschedule, and confirm patient appointments
- Verify and update patient demographics and insurance information
- Collect copays and outstanding balances
Administrative Duties
- Scan and upload documents into the EMR
- Maintain accurate patient records
- Manage incoming and outgoing faxes
- Prepare daily appointment schedules
- Assist with prior authorizations as needed
Insurance & Billing Support
- Verify insurance eligibility
- Obtain referrals when required
- Communicate clearly with patients regarding financial policies
Qualifications
- High school diploma or GED required
- Previous medical office experience preferred
- Knowledge of EMR systems preferred
- Basic understanding of insurance verification and copay collection
- Strong communication and customer service skills
- Ability to multitask and stay organized in a busy environment
Skills & Attributes We’re Looking For
- Professional appearance and attitude
- Reliable and punctual
- Strong attention to detail
- Comfortable handling confidential information (HIPAA compliant)
- Team player with a positive attitude
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person