Referral Coordinator (FT)

You belong here! At Family Health West, you’re more than an employee, you’re family. 

When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals. 

When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado.

So, what are you waiting for?! Fill out the application now, and when you hit send do a little happy dance knowing that you just made our day. If it still sounds too good to be true, come see for yourself. Call us to schedule a tour and meet your new best friends!

About Family Health West

Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future. 

At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities.

Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

ESSENTIAL FUNCTIONS:

• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
• Communications - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions;.
• Customer Service for Internal and External Customers/Patients - Manages difficult or emotional customer/patient situations; responds promptly to inquiries, responds to requests for service and assistance; meets commitments.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; maintains confidentiality per policy and regulations.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
• Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations.

General Duties:

• Assemble information concerning patient's clinical background and referral needs; per referral guidelines, provide appropriate clinical information to specialists; review details and expectations about the referral with patients.
• Prioritizes referrals by their urgency and addresses them in a timely manner; maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Participates in the selection, orientation and training of referral processes.
• Reviews details and expectations about the referral with both ordering providers and patients; requests new referrals to be ordered when applicable;
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Point of contact for patients and specialists for any questions or rising concerns. Assist in problem solving potential issues related to their referral due to language or social barriers, and transportation. If unable to help, assist in finding the right point of contact to further help.
• Accurately and truthfully complete patient records for the referral process in a timely manner.
• Work harmoniously with Physician and Clerical staff to meet patient needs; assist Medical Office Specialists with check-in/out process; serve as backup for Medical Office Specialists vacations, illnesses, lunches, etc.
• Medication cards set-up, medication card explanation/patient education pertaining to medication card.
• Complete daily routine assignments.
• Other job related duties assigned.

EDUCATION:

Education: High School Diploma or Equivalent required.

Licenses: Current Medical Assistant Certification and/or Registration required through an accredited organization (i.e. AMT, AAMA, NHA, etc.)

Certifications: Current BLS Certification.

Experience: 1-2 years Medical Assistant Experience or related Health Care Experience preferred.

Wage starts at $20.00 per hour and goes up based on experience

Immunizations required for employment

Benefits

FHW offers a full benefits package including:
FOR ALL EMPLOYEES:
Employee Assistance Program
403 (B) with 4% match from FHW and zero day vesting schedule
FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK
Medical Plan Options:
I. PPO plan with copay/coinsurance and lower deductible
II. High Deductible Health Plan with the option for a Health Savings Account.
III. Telemedicine includes in both plan options.
Dental
Vision
Life Insurance/ Accidental Death and Dismemberment Insurance
Disability Insurance with a Short and Long Term Option.
Critical Illness and Accident Plans
Cafeteria Options: Health Reimbursement/ Flex Savings

A host of other options to include: Pet Insurance, Identity Protection, Travel protection.

Salary : $20