What are the responsibilities and job description for the Front Desk Receptionist position at Family Health Services?
Family Health Services is a Federally Qualified Health Center (FQHC) that provides quality, affordable primary care, dental, and behavioral health services. Our “high touch, high tech” clinics offer unique patient focused care to anyone in the community, regardless of their ability to pay. We are rapidly growing in Sandusky, Ohio at our two locations as well as in Norwalk, Ohio and surrounding areas. We also offer behavioral health and primary care at several local schools in hopes of eliminating barriers to those needing services.
We are looking for Front Desk Receptionist that will support the operation of the clinic by maintaining the front office and representing Family Health Services is a professional and kind manner. This position requires the ability to multi-task, and prioritize responsibilities. The Front Desk Receptionist will also place outbound calls and hand all administrative tasks with a positive attitude.
Essential Functions
- Welcomes patients and visitors in person by greeting them in a timely manner
- Receives phone calls and directs questions to appropriate personnel according to policy.
- Documents phone calls and conversations in record as needed according to policy.
- Effectively communicates with both internal and external customers to ensure smooth operation of the clinic.
- Optimizes patients’ satisfaction, provider time, and clinic space utilization by efficiently scheduling appointments according to policy
- Verifies insurance benefits and eligibility prior to scheduled appointments using various web portals
- Pre-registers patients and reminds patients of appointments via telephone the day prior to scheduled appointments.
- Registers and checks patients in for their appointments in a timely manner
- Maintains patient accounts by accurately entering data such as demographics and insurance information in the electronic health records system
- Scans documents into EMR as appropriate, including but not limited to patient’s photo ID, insurance card, intake paperwork, and financial information related to the FHS Sliding Fee Scale
- Faxes, scans, files, and mails documentation as necessary
- Collects and posts patient payments utilizing office software, provides patient receipts for payments
- Ensures kiosks are functioning for patient check-in
- Assists patients with completing medical information forms and obtains signatures for consent according to policy.
- Completes return to work/school slips in coordination with nurse or provider.
- Provides a positive patient experience by anticipating the needs of patients, answering patient’s questions, and maintaining a clean and presentable front office and reception area.
Work Environment
This job operates in a health care setting as well as within the community. This role requires regular walking to various locations around the building. This role also routinely comes into contact with patients who may have contagious illnesses. This job has frequent exposure to dust, outside exposure, cleaning agents, and animals.
Required Education and Experience
- High school diploma with and knowledge of computers and data entry required.
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Certificate/Degree or equivalent experience in EMR or related field preferred.Minimum one year of clerical experience preferred
Family Health Services is dedicated to Equal Employment Opportunities.