What are the responsibilities and job description for the Outreach and Enrollment Specialist position at Family Health Centers of Southwest Florida Inc?
Description
Excellent opportunity to join a stable company providing outreach and education for our patients. We are looking for a dependable, dedicated, and respectful person to join our team. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more!
POSITION DESCRIPTION:
The Outreach and Enrollment Specialist is a full time position responsible for outreach and education to current Family Health Center patients as well as community residents regarding their healthcare coverage options. The person(s) in this position will use confidential and proprietary information from Family Health Centers as well as outside information to identify potential candidates needing assistance to comply with new Health Insurance regulations. The Specialist (s) will schedule appointments, provide educational materials, help individuals understand and access insurance options, and direct them to appropriate channels for enrollment. Specialist(s) will maintain detailed and accurate reporting, tracking measures, and conducting follow up activities. Adheres to Corporate Compliance program by reporting improper or unethical conduct, violation of applicable laws, regulations, or program requirements.
Hospital schedule will cover the hospital daily from 8:00am - 1:00pm, at the latest, and will finish their day at Hoople location. Position requires working on Saturdays to provide coverage. Staff will have ability to flex time during the week.
DETAILED DUTIES AND RESPONSIBILITIES:
- Conduct “in reach” activities with currently uninsured Family Health Center patients and “outreach” to non-health center persons in the Family Health Center service area.
- Provide assistance in a fair, accurate, and impartial manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities.
- Provide referrals to any applicable office of health insurance consumer assistance.
- Properly documents all education encounters.
- Maintain accurate records of day-to-day implementation activities to aid in the evaluation component of the program.
- Foster communication of health needs concerns and resources of the between patients and providers. Assists with the collection of data for quarterly reports.
- All other duties as assigned.
Requirements
TRAINING AND EXPERIENCE:
- Associate degree in Human Services, Education or related fields preferred
- Knowledge of Medical terminology and/or health insurance programs preferred.
- Previous teaching experience - ideal.
SPECIAL REQUIREMENTS:
- Bilingual (English – Spanish/Creole)
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent interpersonal skills with excellent communication skills.
- Ability to work varied hours including evenings and weekends when necessary.
- Familiar with Windows-based computer programs (including but not limited to Word, Excel, and Publisher) and the use of a desktop personal computer.
- Knowledgeable in continuous quality improvement concepts, tools, and applications.
- Willingness to travel in tri-county area (Lee, Charlotte, & Western Hendry Counties).