What are the responsibilities and job description for the RN Clinical Trainer position at Family Health Center?
**Ideal Candidate will work in our Wisconsin Rapids, Marshfield, or Mercer, Wisconsin location. Travel to these centers will be required.**
JOB SUMMARY
The RN Clinical Trainer provides training, education, and workflow guidance to support high-quality, efficient, and compliant patient care. This role is responsible for onboarding new staff, optimizing clinical workflows, and improving use of Epic (OCHIN). Working closely with clinical leadership and staff in a fast-paced, team-based healthcare environment, the RN Clinical Trainer promotes care quality, regulatory compliance, staff competency, and workflow efficiency.
ESSENTIAL JOB FUNCTIONS
- Serves as a subject matter expert on Epic (OCHIN), developing and delivering onboarding, ongoing, and hands-on training for clinical staff on workflows including registration, rooming, documentation, billing, care gap identification, and regulatory requirements (HRSA, UDS, and organizational standards).
- Provides “at-the-elbow” support to reinforce workflow adoption, improve staff proficiency, and promote adherence to clinical and operational best practices.
- Assists with the setup of new centers, including implementation of operational policies, standardized workflows, training materials, and procedures to ensure consistency and efficiency across clinical sites.
- Monitors clinical workflows and collaborates with leadership and cross-functional teams to identify opportunities for process improvement, workflow optimization, standardization, and improved patient outcomes.
- Acts as a liaison between clinical staff and technical teams to troubleshoot issues, support testing and implementation of EHR updates and enhancements, and improve system functionality.
- Provides education and guidance on medical and dental integration practices to support coordinated, comprehensive care delivery.
- Supports quality improvement initiatives through development of performance standards, evaluation tools, training materials, and promotion of best practices.
- Maintains training documentation, competency records, and performance metrics to support compliance, staff development, and operational effectiveness.
- Provides feedback to clinical leadership regarding staff performance, workflow challenges, and training needs.
- Travels regularly between centers and attends trainings and seminars to support operational consistency and maintain ongoing competency in clinical and system updates.
- Maintains strict adherence to scheduled work hours with regular and reliable attendance.
- Performs other duties as assigned.
EDUCATION AND EXPERIENCE
- Associate degree in Nursing required; Bachelor of Science in Nursing (BSN) preferred.
- Minimum of 3–5 years of clinical nursing experience required, preferably in primary care, community health, or an FQHC setting.
- Demonstrated experience using Epic (OCHIN) to support clinical workflows, staff training, and workflow optimization.
- Demonstrated knowledge of care coordination, clinical operations, and quality improvement practices.
- Preferred experience working in an FQHC or similar healthcare setting, including familiarity with HRSA, UDS, and organizational quality measures.
CERTIFICATIONS / LICENSES
- Current Wisconsin Registered Nurse (RN) license.
- Basic Life Support (BLS) certification at time of hire, or within three-months of employment.
- Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.
Equal Employment Opportunity