Skills Coach

position overview

essential functions

• Supports and adheres to the Organization's Mission, Vision, and Values.
• Provide skill building and supportive services to clients and families as identified in the plan of care, including individual and group-based services.
• Assists clients in developing and strengthening independent living, health and safety, social, parenting, and daily functioning skills.
• Engages clients and their social support in community-based activities and resources that promote independence and positive outcomes.
• Collaborates with clients, families, clinical staff, and community partners to support identified treatment goals and client needs.
• Participates in team meetings and communicates with internal and external team members regarding client needs, progress, and services.
• Maintains positive and professional relationships with clients, families, coworkers, and community partners.
• Helps clients navigate transportation, appointments, community resources, and other services identified as part of their plan of care.
• Provides support during transitions, including discharge from hospitalization, transitions to independent housing, and changes in schools or educational settings.
• Reinforces coping strategies, wellness plans, and other skills identified by clinical providers.
• Follows designated curricula when conducting skills training and parenting sessions.
• Maintains regular contact with clients and families by approved communication methods and within established work schedule expectations.
• Monitors client progress and communicates relevant updates to the treatment team.
• Enters accurate and timely documentation into the EHR and completes required billing documentation within established timelines.
• Maintains knowledge of Medicaid Rehabilitation Option (MRO) guidelines related to service delivery, documentation requirements, qualifying diagnoses, and level of need.
• Maintains required training and certifications and meets organizational expectations related to productivity, documentation, policies, and compliance.
• Maintains appropriate professional boundaries and protects the confidentiality of client information.
• Performs other duties as assigned.

work-related experience

• Experience working with individuals and families in behavioral health, community-based services, or a related setting preferred.
• Experience working with diverse populations, including individuals with complex medical or behavioral health needs preferred.
• Experience working with individuals in recovery and/or families preferred.

physical demands and work environment

• Ability to remain calm and effective in high-stress situations or unpredictable situations.
• Demonstrates sound judgment and the ability to make appropriate decisions regarding client needs.
• Strong problem-solving, critical thinking, and decision-making skills.
• Ability to provide compassionate and client-centered services while maintaining professional boundaries.
• Ability to manage multiple responsibilities and adapt to changing client and organizational needs.

• Able to perform essential job functions effectively.
• Frequent sitting, standing, walking, and reaching throughout the workday.
• Ability to perform repetitive motions, including typing and computer use for EHR documentation.
• Ability to travel to client homes, outreach offices, community agencies, and other community locations as required.
• Ability to safely transport clients when required as part of assigned duties.
• Ability to lift and carry items weighing up to 20 pounds as needed.

• Clean, well-lit, ventilated office environment.
• Work may also occur in client homes, community agencies, outreach locations, and other community settings.
• May require transportation of clients by organizational vehicle or other approved means.

education, certification, and licensure

skills

• Ability to establish rapport and maintain positive, professional relationships with clients and families.
• Effective verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to provide coaching, encouragement, and support to individuals with varying needs and abilities.
• Ability to work effectively with children, adolescents, adults, and families.
• Cultural competence and ability to work effectively with diverse populations.
• Ability to work independently and collaboratively as part of a multidisciplinary team.
• Ability to adapt to changing situations and prioritize multiple responsibilities.
• Commitment to professional development, training, and supervision.