Dental Patient Services Representative II

Position Summary: The Dental Patient Services Representative Level II works on a regular basis as part of the front desk team. As one of the primary receptionists, the Dental Receptionist provides excellent, attentive customer service and provides day-to-day direction for the Level I receptionists and assigned interns or volunteers. 

Program Specific Essential Duties and Responsibilities: 

• In the absence of the Sr. Practice Manager-Dental, provides day-to-day direction for the   Level I patient services representative and assigned interns or volunteers to ensure efficient, effective front desk operations. 


• Trains staff and assists with the on-going competencies of the front desk staff when requested. 


• Maintains provider schedules to ensure patient access. 


• Generates schedules, processes schedule changes and handles template changes as necessary. 


• Responds and follows-up on patient issues as directed. 


• Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls. 


• Identifies need for translation services to facilitate patient visit 


• Accurately utilizes SDK computer registration system. 


• Advocates for patients and work with highly sensitive/confidential information 


• Has knowledge of Health Center services and payment policies. 


• Codes encounter form using ICD10 book.  Enters codes and diagnosis in computer and charges all encounters for billing. 


• Participates in problem solving activities within the department and Health Center. 


• Sends/receives departmental correspondence, monitors waiting room area, makes outgoing calls for appointment verifications, and providing information about all FHCW services.  


• Responsible for collection of co-pays and patient balances at the time of service. 


• Understands types of insurance, verifies insurance · 


• Oversees and assesses patient wait time. Handles information in confidential manner 


• Initiates/completes specialized documentation 


• Performs typing of correspondence, sorting, and delivery of mail, photocopying, filing, and retrieves medical records and x-ray/lab results. 


• Obtains prior approvals for visits 


• Any and all other duties as assigned. 

Qualifications and Education Requirements: 

One of the following combinations of education and employment experience must be met in order to be considered for the position: 

Education 

And 

Experience 

High School Diploma/GED required. Graduate of a medical office administration program or Associates degree preferred. 

Two years of experience in a dental office including insurance verification, payment plans, provider schedules, data entry, and receptionist duties required.  

• Bilingual in English and another language appropriate to the patient population preferred, but not required.  


• Preferred candidate will have completed Medical Office Administration certification program.  


• Must possess good organizational skills and the ability to adhere to scheduling and billing deadlines. Proven ability to work independently, with minimal supervision.