Customer Relations Representative - South Sioux City

LOCATION: South Sioux City Clinic

ADDRESS: 3250 Plaza Drive South Sioux City, NE 68776

CLASSIFICATION: Non-Exempt Full-Time

REPORTS TO: Clinic Manager or Business Office Manager

Summary/Objective

The customer relations representative is responsible for providing effective customer service to all customers, including but not limited to, checking patient in and out; in depth knowledge of company programs.

ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates necessary information, and assists patients with ambulatory difficulties.
• Answers telephone, screens calls, takes messages, makes appointments, and provides information as needed.
• Checks patients out, making follow up appointments as needed, collecting payments from patients processing them as directed, reconciling money received, and cash drawer.
• Maintains work area and lobby in neat and orderly manner.
• Performs related work as required.
  
  

Competencies

• Customer/Client Focus
• Problem Solving/Analysis
• Time Management
• Communication Proficiency
• Teamwork Orientation
  
  

Education And Experience

Required: High School graduation or GED.

Preferred

• One year work experience, preferably in a medical office setting.
• Knowledge of medical terminology desirable.
• Word processing and computer experience.
  
  

Job Description Is Available Upon Request.

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