What are the responsibilities and job description for the Customer Relations Representative - South Sioux City Clinic (Full-Time) 050925 position at Family Health Care of Siouxland (fhcsl.com)?
Family Health Care of Siouxland strives to be the health care employer of choice in the Siouxland region.
Our dedication to quality care, competitive salaries and wages, and an attractive benefits package helps ensure that we will continue to employ highly skilled and talented health care professionals and providers. Family Health Care of Siouxland is an Equal Opportunity Employer.
Customer Relations Representative - South Sioux City Clinic (Full-Time) 050925
LOCATION: South Sioux City Clinic
CLASSIFICATION: NON-EXEMPT – Fulltime (minimum of 35 hours/wk.)
REPORTS TO: Clinic Manager or Business Office Manager
SUMMARY/OBJECTIVE:
The customer relations representative is responsible for providing effective customer service to all customers, including but not limited to, checking patients in and out; in depth knowledge of company programs.
ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)
1. Greets patients and visitors in a prompt, courteous, and helpful manner.
2. Checks in patients, verifies and updates necessary information. Assists patients with ambulatory difficulties.
3. Answers telephone, screens calls, takes messages, makes appointments and provides information as needed.
4. Checks patients out, making follow up appointments as needed, collecting payments from patients processing them as directed, reconciling money received and cash drawer.
5. Maintains work area and lobby in neat and orderly manner.
6. Performs related work as required.
COMPETENCIES:
- Customer/Client Focus
- Problem Solving/Analysis
- Time Management
- Communication Proficiency
- Teamwork Orientation
EDUCATION AND EXPERIENCE
Required: High school graduation or GED.
Preferred:
- One year work experience, preferably in a medical office setting.
- Knowledge of medical terminology desirable.
- Word processing and computer experience.
Job Description is available upon request.
Additional questions direct to the Human Resources department via email to HR@fhcsl.com or call Cheridan Galvez, Human Resources Manager, at 712-226-7217.
Employee Benefits
- Health / Dental / Vision Insurance – Full & Part-time
- Supplemental Insurance Products – Full & Part-time
- Bereavement Leave – Full & Part-time
- 401 (K) – Full & Part-time
- Paid Time Off (PTO) – Full & Part-time
- Flexible Benefits Plan – Full & Part-time
- Short Term Disability Insurance – Full-time
- Life Insurance – Full-time
- Employee Assistance Program (EAP) – Full & Part-time
Family Health Care of Siouxland is committed to paying wages which are equitable, competitive, and which will aid in the recruitment, retention, and motivation of a quality staff.
Human Resources
814 Pierce Street Suite 300
Sioux City Iowa, 51101
application@fhcsl.com