What are the responsibilities and job description for the Medical Assistant - Pediatrics position at Family Health Care Centers of Greater Los Angeles, Inc.?
Overview
JOB TITLE: Medical Assistant - Pediatrics
DEPARTMENT: Pediatrics
REPORTS TO: Operations Manager
POSITION OVERVIEW:
To assist patients to understand recommendations given by their health care providers; performs patient care functions; answers and screens medical calls; post patient’s information to medical records, provides support in planning continuity of treatment and participates in quality improvement activities.
Responsibilities
DUTIES/RESPONSIBILITIES:
Fosters a team-based approach to care in keeping with PCMH standards.
Participates with medical/Interdisciplinary team to coordinate and facilitate patient flow and chart management.
Answers telephone calls, explains clinic process, fee schedules, and services to clients. Provides general information to caller and refers calls to the provider when necessary.
Informs patients and/or parent/guardian regarding services, reinforces information given by providers regarding procedures, after care instructions, and/or counseled based on the payor requirements.
Undertakes continuous self-improvement, attending applicable training, seminars, in-services and educational classes to maintain skills competency and current knowledge for standard of care and effective practices.
Assists clients in completing the medical history and medical program intake forms.
Reviews patient chart for completeness, errors, signatures and appropriate assembly.
Performs blood pressure, height, weight, temperature, and pulse.
Assists providers with medical examinations as needed.
Makes and documents appropriate referrals and forwards them in a timely manner to the referrals clerk to ensure patient care & compliance according to agency standards.
Under the direction of the provider and following protocol, provides immunizations to children and/or adults.
Responsible for following all agency safety and health standards, regulations, procedures, policies and practices.
Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
Responds efficiently and timely to all patient and provider staff needs and inquiries.
Ensures excellent customer service to all FHCCGLA patients.
Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
Handles patient grievances according to FHCCGLA’s Policy & Procedure.
Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
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