Connections Operations Coordinator

Organization Description

At Family Futures, our mission is to shape the West Michigan community so that all children are supported to reach their full potential. We support children ages 0 through 5 by partnering with families, connecting caregivers to resources and programs, and promoting healthy early childhood development.

Family Futures is committed to supporting employees as much as the families we serve. We foster a strengths-based, learning-driven, and continuous quality improvement culture that values equity, diversity, collaboration, and growth. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Position Overview

The Connections Operations Coordinator supports the day-to-day administrative and operational functions of the Connections program. This role is responsible for helping maintain efficient systems and processes that support high-quality program implementation and service delivery. The position focuses heavily on data entry, database management support, internal tracking, reporting assistance, and program administration. The Coordinator will help ensure accurate documentation, support operational workflows, assist with scheduling and meeting coordination, and contribute to ongoing process improvement effots across the program.

This role will also oversee and support interns and volunteers by delegating program-related tasks, monitoring project completion, and providing guidance as needed.

The Connections Operations Coordinator works closely with program leadership and staff to support organizational efficiency, maintain accurate records, and assist with operational and reporting needs tied to program outcomes and funder requirements.

This is a hybrid position, with staff working from the Family Futures office a minimum of three days per week and remotely at times. The role may require lifting boxes or supplies weighing approximately 25 pounds. Use of a personal cell phone and reliable internet access may also be required for this position.

Essential Duties and Responsibilities

• Program Operations & Administration
• Support daily administrative and operational needs of the Connections program
• Maintain organized and accurate program documentation and records
• Assist with scheduling meetings, preparing materials, and coordinating follow-up tasks
• Support internal communication and workflow coordination across program activities
• Create, update, and maintain operational procedures and process documentation
• Assist with short-term and ongoing operational projects as assigned
• Data Entry & Reporting Support
• Complete timely and accurate data entry across program systems and databases
• Conduct quality assurance checks to support data accuracy and consistency
• Assist with program tracking, data organization, and reporting preparation
• Support maintenance and improvement of internal databases and data collection systems
• Run reports and assist staff with operational and reporting needs
• Support data-related tasks connected to program outcomes and grant requirements
• Intern & Volunteer Coordination
• Assist with onboarding, delegating tasks to, and supporting interns and volunteers
• Monitor completion of assigned projects and provide operational guidance as needed
• Help ensure projects and administrative tasks are completed accurately and efficiently

Education & Experience

• Bachelors degree in a related field such as business administration, nonprofit administration, human services, public administration, or a related discipline preferred
• Experience with administrative coordination, operations support, data entry, or database management preferred
• Experience working in nonprofit, human services, healthcare, education, or community-based settings is a plus
• Experience supporting reporting processes or maintaining databases preferred

Required Skills

• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong problem-solving and critical thinking abilities
• Comfortable taking initiative and adapting to changing priorities
• Effective time management and interpersonal skills
• Ability to work both independently and collaboratively within a team
• Proficiency in Microsoft Office Suite
• Comfort learning and using databases and data systems

Preferred Skills

• Experience with data entry and database management
• Knowledge of early childhood or family support services
• Experience supporting grant reporting or program tracking
• Familiarity with data visualization or reporting tools such as Tableau
• Fluency in English and Spanish

The job description is intended to provide the employee with a general, broad understanding of the jobs responsibilities, and not necessarily to specify all activities and responsibilities.