What are the responsibilities and job description for the Service Advisor position at Family Ford of Enfield?
Job Title: Service Advisor
Location: Family Ford of Enfield – Enfield, CT
About Us:
Family Ford of Enfield is a family-owned business dedicated to delivering exceptional customer service and top-notch automotive solutions. Our team works together to ensure that every customer receives the highest level of care and expertise. If you're passionate about cars, customer service, and being part of a supportive and growing team, we'd love to hear from you!
Position Overview:
We are seeking an enthusiastic and motivated Service Advisor to join our team at Family Ford of Enfield. As a Service Advisor, you will be the primary point of contact for our customers, ensuring a seamless service experience. You’ll work closely with customers, technicians, and management to deliver timely and effective solutions. The ideal candidate will be friendly, detail-oriented, and have a passion for helping people.
Key Responsibilities:
- Greet customers and assess their service needs in a friendly and professional manner
- Provide accurate, timely estimates for repairs and service work
- Create service orders, explaining services and costs to customers
- Schedule service appointments and maintain an organized service calendar
- Communicate progress of service orders to customers and ensure satisfaction
- Work closely with technicians to ensure all services and repairs are completed efficiently
- Manage customer concerns and resolve issues with professionalism and care
- Ensure the service department is operating efficiently and smoothly
Qualifications:
- Previous experience in an automotive service advisor role (preferred, but not required)
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic automotive knowledge or willingness to learn
- Ability to work well within a team and independently
- High school diploma or equivalent required; additional education or certifications are a plus
- Valid driver’s license and clean driving record
Job Types: Full-time, Part-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $60,000 - $100,000