Receptionist

Family Foot and Ankle Clinic is a private practice Podiatry Clinic serving 7 locations in Wisconsin. We are seeking a friendly and outgoing Medical Receptionist for our Weston Location. This position plays a key role in providing exceptional service to our patients by effectively managing a high customer flow environment and ensuring the utmost positive experience for all patients as they enter our clinic.

As a small, close-knit group, we provide an environment focused on team-work where our individual talents help contribute to the growing success of our company. Our goal is not only to take care of our patients, but our valued staff as well Come work for a well-respected organization, serving the community that you care about

Hours: Full-time, Monday -Friday, 8:00 a.m. to 5:00 p.m. (1-hr lunch), no Holidays or weekends

Receptionist Responsibilities:

- Greet and check-in patients in a friendly and professional manner

- Schedule and confirm appointments using medical scheduling software

- Collect and update patient information, including medical history and insurance details

- Answer phone calls for all locations, respond to inquiries, and direct calls to appropriate staff members

- Assist with patient registration and intake processes

- Verify insurance coverage and obtain necessary authorizations

- Assist on scheduling referrals and making reminder phone calls for all locations

- Maintain patient confidentiality and adhere to HIPAA regulations

- Manage patient flow and ensure efficient operation of the front desk area

- Coordinate with medical staff to ensure smooth patient care transitions

Receptionist Knowledge & Requirements:

- Previous experience as a medical receptionist or in a similar role is preferred

-Independent problem solving ability

- Proficiency in using electronic medical record (EMR) systems a plus

- Strong organizational skills with the ability to multitask and prioritize tasks effectively

- Excellent verbal and written communication skills

- High attention to detail and accuracy in data entry and record keeping

- Ability to handle sensitive information with confidentiality and professionalism

- Customer service-oriented mindset with a friendly and approachable demeanor

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Greet patients and visitors politely and escorts them to exam room.
• Interview patients to obtain medical history information and update EMR accordingly.
• Help remove and put back on foot gear and/or dressings.
• Takes X-rays of feet and ankle as instructed by physician.
• Explains treatment procedures to patients and prepare patients for examination.
• Assists physician as needed in patient care.
• Answers patient phone calls, schedule, reschedule, and cancel appointments while also making notes in the EMR on these appointment changes.
• Clean/straighten exam rooms between patients; dispose of contaminated supplies.
• Stock exam rooms with necessary supplies.
• Take molds of feet for orthotics and diabetic shoes/inserts and complete the necessary paperwork.
• Dispenses shoes and orthotics
• Provide pre-op orders/instructions to patient.
• Keep track of equipment and supplies.

The Receptionist/Assistant will be required to protect patient's rights by maintaining confidentiality and following office policies and procedures. They will contribute to the team effort and perform other duties deemed necessary and appropriate by the office manager.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, use hands and fingers, handle or feel, and reach with hands and arms. The employee is also frequently required to stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds.

Requirements:

-High school diploma or equivalent

• Knowledge of medical terminology, anatomy, and physiology is a plus, but not required- Strong attention to detail and ability to multitask in a fast-paced environment

• Excellent communication and interpersonal skills for providing patient care

• Familiarity with electronic health records (EHR) systems is preferred

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off

Work Location: In person

Salary : $20,000 - $40,000