Caregiver Success Manager

Caregiver Success Manager

Location: Tacoma, WA (In Office & Local Travel)

Job Schedule: Full Time, M-F 8:00AM-4:30PM ( Participation in On Call Rotation)

Join Our Mission to Support Families When They Need It Most

Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes.

As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We’re looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you’re ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you.

About the Role

As a Caregiver Success Manager, you’ll be at the heart of our care delivery team—overseeing the scheduling, support and professional development of our in-home Caregivers. You’ll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care.

The ideal candidate for this role is someone with a people-first management style, excellent organization and time management skills, and a commitment to ensuring the highest care delivery standards.

Job Duties

• Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction
• Communicate regularly with the Client Success Manager, client, client’s family or representatives regarding scheduling updates
• Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime
• Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP
• Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers
• Provide training to Caregivers under the direction of the Director of Home Care
• Ensure Caregivers are complianttheir continued education/training programs
• Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool
• Travel within the greater Tacoma/ Greater Seattle area as needed or assigned
• Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary
• Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week.

Qualifications

• 2 years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred
• Valid Driver’s License and vehicle insurance with clean DMV record required
• Current Certified Nursing Assistant or Home Care Aide Certification preferred
• Proficiency in using healthcare management software preferred

Compensation & Benefits:

Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees.

• Competitive compensation: $24.00 - $26.00 per hour
• Health, dental & vision insurance
• 401(k) with company match
• Paid time off 10 paid holidays per year
• Professional development support
• Same day pay available through TapCheck
• Supportive workplace culture, with mission-driven team

Apply Today

If you're ready to support families through life’s most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.