Client Engagement Specialist

Your Impact and Responsibilities

Do you thrive on connecting with people, closing opportunities, and making a real difference in someone’s life during their most difficult moments?

Family First Legal Group is seeking a driven, engagement-focused Client Engagement Specialist to serve as the primary point of contact for prospective clients. This is a high-impact role centered on conducting 30-minute consultations by phone throughout the day. You will be responsible for providing detailed information about our services and guiding potential clients through the process of engaging our firm.

While there are administrative aspects to this role, this is not an administrative position. It is a performance-driven role where your ability to build trust, handle emotionally charged conversations (including divorce, custody, and abuse), and confidently guide clients toward a decision directly contributes to both client outcomes and firm growth.

Key Responsibilities Include:

• High-Volume Engagement: Conducting back-to-back consultation calls and maintaining a high level of phone activity for follow-up efforts.
• Strategic Consultations: Leading 30-minute sessions to articulate the firm’s value and successfully onboarding new clients.
• Emotional Resilience: Taking ownership of intense, high-conflict conversations with professionalism, empathy, and control.
• Conversion & Follow-up: Managing a consistent pipeline of leads via phone and email to ensure no opportunity to help a family is missed.
• Onboarding Excellence: Reviewing retainer agreements, assisting with payment setups, and ensuring a seamless transition to our legal team.
• Target Achievement: Meeting or exceeding engagement and performance targets to support firm expansion.

Who We Are

Family First Legal Group is one of the top 500 fastest-growing law firms in the nation and one of Inc. 5000’s Fastest-Growing Private Companies in America. We are a client-focused family law firm dedicated to guiding individuals through divorce, custody disputes, and other family law matters with compassion and expertise. Our team is committed to providing top-tier legal services while ensuring our clients feel supported every step of the way.

Who You Are

• Experienced Communicator: 3 years in a professional office setting, preferably with high-volume call handling experience.
• Engagement-Driven: A results-oriented professional who is comfortable asking for a commitment and closing the deal.
• Resilient: Able to maintain composure during confrontational or distressing conversations.
• Assertive yet Empathetic: Skilled at building rapport quickly while maintaining control of the conversation to lead the client to a clear decision.
• Tech-Savvy: Comfortable with CRM software and technology-driven intake and engagement processes.
• Self-Disciplined: Capable of maintaining high productivity in a remote/hybrid environment. A dedicated, quiet home office is required.

What It Takes to Succeed

This role is unique and demanding. You will be speaking with individuals experiencing the most stressful moments of their lives. Success requires:

• The ability to stay composed under pressure.
• Confidence in navigating conflict-heavy conversations.
• Persistence in follow-up and engagement.
• Emotional intelligence without becoming emotionally overwhelmed.
• A strong internal drive to win, improve, and deliver results.

Note: If you are hesitant to take control of conversations, avoid conflict, or struggle with rejection, this role will be challenging and is not for you.

Qualifications & Requirements

• 3 years of professional office, intake, or client engagement experience.
• Background in engagement-heavy roles preferred (legal, medical, or service-based industries a plus).
• Strong verbal and written communication skills.
• Experience with client intake, call centers, or high-volume communication.
• Ability to type at least 65 WPM.

Why Join Us

• Hybrid Flexibility: Work from home with a requirement to be in-office only 1 day a week.
• Growth Environment: A dynamic and supportive workplace with a high-performance culture.
• Competitive Compensation: Base salary of $55,000 - $65,000 plus performance-based bonuses.
• Comprehensive Benefits: Health, dental, vision, life insurance, 401(k) matching, and PTO.
• Flex Day: Celebrate your birthday month with an extra day off.

How You Know This Job is NOT for You: If you are timid, hesitant to follow up, conflict-avoidant, or prone to emotional distress, this position may not be the right fit. To be successful, you must be a self-starter who maintains laser focus and internal drive while working independently.

Please listen to the interviews with various members of our team on our podcast at https://www.familyfirstlegalgroup.com/resources/podcasts/ to see if you like what you are hearing.

If you are a driven professional looking for a meaningful career where you can help people while earning a great income, we want to hear from you! Apply today and take the next step toward joining our dedicated team.

Note: This is a non-attorney position. Candidates with a background in legal and client intake are strongly encouraged to apply.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Application Question(s):

• Please detail your experience with client intake, engaging potential clients and/or customer service (offices, retail, etc.) and how it applies to this role
• Do you have any experience working in the legal field? If yes, please elaborate.
• We do not micromanage our employees. How do you hold yourself accountable/take ownership of your responsibilities?
• Are you available for limited after-hours and weekend engagement, on an as-needed basis, to support prospective client needs?
• Why are you interested in this position?
• Why should you be interviewed for this role?

Experience:

• Professional Office: 3 years (Required)

Ability to Commute:

• Naples, FL 34110 (Required)

Work Location: Hybrid remote in Naples, FL 34110

Salary : $55,000 - $65,000