What are the responsibilities and job description for the Operations Specialist position at Family First Homecare?
Position: Operations Specialist
(Medical Records Specialist)
Join a Company That Puts People First!
Aveanna Healthcare is one of the nation’s largest private duty nursing companies, continuing to grow and innovate. We pride ourselves on fostering a workplace culture that values diversity, encourages collaboration, and supports our team members every step of the way.
What Makes Aveanna Different?
Award-Winning Culture
- Recognized in really’s Work Wellbeing Top 100 Companies of 2024
- Named Best Company for Work-Life Balance, Happiest Employees, Best Culture, and Best CEO by Comparably in 2024
Comprehensive Benefits Package
- Health, Dental, Vision, and Company-paid Life Insurance
- Paid Holidays, Vacation Days, and Sick Days
- Quarterly Bonus Opportunities
- Mileage Reimbursement
- 401(k) Savings Plan with Employer Matching
- Employee Stock Purchase Plan with a 15% Discount
- Tuition Discounts and Reimbursement Program (conditions apply)
- Nationwide Presence with Advancement Opportunities
- Employee Recognition Programs and Relief Fund
- Structured New Hire Orientation
- Employee Resource Groups for Community and Support
Position Details
- Compensation: Competitive base salary quarterly bonuses paid rotating on-call.
- Schedule: Monday–Friday, daytime hours; full-time with on-call rotations.
- Location:
Responsibilities of the Operations Specialist
- Customer Service Support: Deliver top-level service to internal and external clients for all clinical operational support activities at the branch.
- General Office Duties: Manage tasks such as scanning, filing, handling incoming calls, emails, and faxes, distributing mail, processing invoices, and ordering office supplies.
- Compliance Coordination: Support recruiting and onboarding efforts, maintain personnel files, ensure credentialing, and assist with risk management processes.
- Medical Records Management: Perform data entry, organize and distribute physician plans of care, and uphold communication standards within the office.
- Payroll Assistance: Review weekly timesheets, audit payroll files, and serve as the primary contact for caregiver payroll inquiries.
Qualifications of the Operations Specialist
- High School Diploma or equivalent required; College Degree is a PLUS.
- Experience in payroll and/or human resources is highly preferred.
- Proficient in Microsoft Office Suite, with strong skills in Word and Excel.
- Team player with excellent organizational skills and the ability to multitask effectively.
- Home health experience is a PLUS.
- Proficiency in English; bilingual skills are a PLUS.
Note: As an employer receiving Medicare and Medicaid funds, Aveanna employees must comply with all health-related requirements, including vaccinations and testing, subject to medical or religious exemptions.
Take the Next Step in Your Career!
Join a team where you can grow, lead, and make a real difference in the lives of others. Apply now to become part of Aveanna’s supportive and dynamic environment!
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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