Patient Care Assistant-Medical Receptionist

Family First Health is seeking a Patient Care Assistant/Medical Receptionist for a Full-Time position for our George Street York location.

Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.

At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:

• providing quality, compassionate primary medical and dental care and social services to those who need it most;
• coordinating care and working with other providers to provide the full range of services our patients need;
• promoting and supporting healthy lifestyles;
• collaborating with others to improve access and break down the barriers of affordability, language and culture; and
• advocating for our patients and the medically underserved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborates with other Patient Care Team Members for clinical direction and assistance in accordance with FFH established procedures.
• In regard to patient care during a visit:
  • Accurately obtains and electronically records all vitals information, medication request, allergies and chief complaints.
  • Prepares exam room and patient for specific visit type, ensuring that the provider is able to conduct the visit immediately upon entry to the room.
  • Sanitizes patient’s room after treatment according to established protocol
  • Ability to perform all orders/instructions as recorded and requested by the provider, in a timely manner. Clearly documents all aspects of patient care in the appropriate chart and/or log using accurate medical terminology and spelling, with clearly defined POC testing.
  • Collects, labels and documents samples for laboratory testing following proper laboratory protocol and procedure.
  • Provides educational material to patient, as directed by provider, to ensure patient understanding of the illness or treatment plan.
  • Follows HIPAA procedures to maintain patient confidentiality and verifies the identity of patients through “active” technique
  • Act as a chaperone during sensitive procedure for providers or as a sitter for patients meeting criteria.
• In regard to medical reception duties:
  • Greets and registers patients, collecting, within Athenahealth, accurate demographic and insurance information, and first-time Self Declare for the reduced fee program in accordance with established policies and procedures.
  • Maintains confidentiality of medical information and assists patients by delivering excellent customer service while ensuring problem resolution.
  • Prepares for next day appointments by reviewing and arranging documents for the following: patient demographics, insurance information, necessary forms, and performs pre-visit eligibility tasks.
  • Schedules patient appointments within established scheduling guidelines.
  • Staffs the front desk and works with other staff to ensure full coverage of all responsibilities.
  • Answers telephones, routes callers, takes messages, and provides routine information to callers.
  • Researches billing-related questions and problems for patients, with assistance of the billing department.
  • Demonstrates a working knowledge of health insurances and payer types.
  • Processes and classifies documents in the clinical inbox in Athenahealth.
  • Schedules and reschedules appointments in the workflow dashboard in Athenahealth, following established scheduling guidelines.
  • Processes forms and documents received from patients within a timely manner.
  • Follows release of information process, preparing paper charts for HealthPort representatives as needed.
  • Complies with all HIPAA rules and regulations.
  • Documents patient complaints and incidents as necessary.
  • Attends and actively participates in departmental/organizational meetings as required.
  • Performs all other duties as assigned.
• Communicates effectively and respectfully with the healthcare team, peers, patients, and families to ensure excellent service and best course of care.
• Supports healthcare team at other sites by reporting to work as needed at the various sites.
• Completes comprehensive incident and patient complaint reports, following FFH policy, as needed.
• Performs certain nurse visits in compliance with FFH defined policy.
• Completes tasks in follow up buckets, as assigned.
• Maintains proper medical supply inventory in exam rooms, lab and clinical area, and stocking of rooms.
• Performs opening and closing Lab procedures.
• Collaborates with supervisor to identify areas needing improvement to include problem resolution.
• Assist organization with meeting requirements to meet meaningful use and patient centered medical home certification. Performs all other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Successful completion of a Patient care technician program/Certified Nursing Assistant Program
• Current CPR and Narcan certification.
• Knowledge of computer software applications (Microsoft Office Applications, others)

• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
• Excellent customer service skills
• Skill in operating office equipment
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
• Ability to work independently and within a multidisciplinary team
• Ability to work in, and respond appropriately to a demanding environment including crisis situations
• Ability to appropriately handle sensitive and confidential information
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
• Ability to articulate and advocate Family First Health’s mission and values
• Ability to maintain required clearances and licensure.

PHYSICAL DEMANDS

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Medical Reception/Patient Care Assistant position such as:

• Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion
• Requires correct vision and hearing to normal range
• Occasional bending, stooping, crouching, or kneeling
• Frequent standing and walking
• Frequent turning and reaching
• Frequent use of common PPE/safety equipment
• Constant exposure to diseases, infections, viruses (TB, HIV, other), blood, and bodily fluids
• Occasional to frequent travel between work sites with exposure to weather conditions
• Frequent competing demands, frequent changes, delays, or unexpected events

EMPLOYEE BENEFITS

• 3 Weeks of Accrued Paid Vacation per year
• 9 Days of Accrued Paid Sick Leave Time per year
• 4 Personal Days per year
• No Late Evenings or Weekend Hours
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work-life balance
• Opportunity for growth and advancement
• And More!