Float Pool Medical Receptionist

Family First Health is seeking a Medical Receptionist Float for you George Street York location.

Family First Health is a federally qualified health center (FQHC) that is accessible and community minded.  We take a beyond healthy approach that goes outside the confines of the doctor’s office.  As an inclusive health care model, we put everyone first.  We want happy, healthy patients who can live better lives in better health.  We strive to build a healthy community by being accessible in the communities we serve.   Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care. 

At Family First Health, we improve lives in big ways and small ways.  From high quality health services and innovative partnerships to daily acts of compassion.  Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:

• providing quality, compassionate primary medical and dental care and social services to those who need it most;
• coordinating care and working with other providers to provide the full range of services our patients need;
• promoting and supporting healthy lifestyles;
• collaborating with others to improve access and break down the barriers of affordability, language and culture; and
• advocating for our patients and the medically underserved.

Essential Duties and Responsibilities

• Travels to and works at multiple locations based on operational and scheduling needs
• Greets and registers patients, accurately collecting demographic, insurance, and UDS information in the EHR in accordance with established policies and procedures
• Provides excellent customer service by assisting patients and ensuring timely and effective problem resolution
• Communicates effectively with patients, physicians, APPs, and team members, both verbally and in writing, including appropriate documentation in the EHR
• Schedules patient appointments in alignment with established guidelines and utilization targets
• Performs visit preparation tasks, including pre-visit insurance eligibility verification
• Maintains a working knowledge of insurance plans and payer requirements
• Collaborates with team members to ensure full coverage of front desk operations
• Collects point-of-service payments and provides appropriate documentation
• Investigates and addresses billing-related questions in collaboration with the billing department
• Completes end-of-day processes, including cash drawer reconciliation
• Manages incoming calls, including routing, message-taking, and providing routine information
• Processes incoming mail and distributes to appropriate recipients
• Completes forms and processes patient-related documentation in a timely manner
• Manages and completes tasks from electronic work queues, inbasket messages, and other workflow systems
• Prioritizes, routes, and escalates work from multiple sources to support efficient operations and patient care
• Documents patient complaints, incidents, and concerns in accordance with organizational policy
• Participates in departmental and organizational meetings as required
• Performs other duties as assigned

Common Expectations – Medical Operations

• Maintains strict confidentiality of patient health records and complies with all HIPAA rules and regulations
• Complies with all applicable safety regulations
• Learns the impact of medical errors and methodology that will lead to a reduction in errors
• Comprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting Policy 
• Reports patient complaints, concerns, and compliments
• Delivers excellent customer service
• Identifies opportunities to standardize processes and systems to increase patient and employee safety.  Collaborates in problem resolution. 
• Adheres to established policies, procedures, and standards related to quality, safety, environmental, and infection control
• Juggles multiple competing tasks.  Is proactive in follow-up and follow-through
• Communicates effectively and compassionately with individuals of various backgrounds
• Under the direction of supervisor, takes ownership in office and clinical setting improvement efforts
• Attends and actively participates in site, departmental, and organizational meetings
• Travels, as necessary, to other FFH locations to support the healthcare teams at other sites
• Performs other duties as assigned

Common Expectations – All Family First Health Jobs

• Maintains the cleanliness of work areas
• Maintains professional growth and development
• Fosters teamwork
• Establishes and maintains effective working relationships with patients, employees, volunteers, and the public
• Supports the mission, vision, and values of the organization
• Operates with professionalism, integrity, and ethics to represent Family First Health in a positive light
• Complies with all federal and state laws and regulatory expectations
• Participates in all-staff meetings and development, site meetings, and trainings
• Adheres to all Family First Health policies, processes, and procedures
• Completes annual mandatory education and training
• Performs other duties as assigned

Position Requirements

• At least one (1) year of prior medical receptionist experience in outpatient primary care or specialty setting
• Strong customer service skills with a patient-centered approach
• Excellent verbal and written communication skills, including proper grammar, spelling, and punctuation
• Proven ability to manage multiple competing priorities in a fast-paced environment, including responding effectively in urgent or high-pressure situations
• Proficiency in computer applications, including Microsoft Office and Electronic Health Records (E.H.R), as well as standard office equipment
• Strong attention to detail with a high degree of accuracy in work

Knowledge/Skills/Abilities

• Ability to interact respectfully and inclusively with individuals from diverse backgrounds, perspectives, and lived experiences
• Demonstrates empathy and communicates in a caring, supportive, and professional manner
• Adaptable and able to adjust to changing priorities and workflows
• Dependable and reliable
• Demonstrates sound time management skills
• Communicates clearly, concisely, and effectively
• Exercises good judgment and maintains professionalism in all interactions
• Demonstrates accountability and adheres to organizational policies and procedures
• Ability to work both independently and collaboratively within a multidisciplinary team
• Maintains all required clearances and certifications

PHYSICAL DEMANDS

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Medical Receptionist position such as:

• Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion
• Requires correct vision and hearing to normal range
• Occasional bending, stooping, crouching, or kneeling
• Frequent standing and walking
• Frequent turning and  reaching
• Frequent use of common PPE/safety equipment
• Constant exposure to disease, infection, virus, blood, and bodily fluids
• Frequent travel between work sites with exposure to weather conditions
• Frequent competing demands, frequent changes, delays, or unexpected events

Employee Benefits

• 3 Weeks of Accrued Paid Vacation accrued per year
• 9 Days Accrued Paid Sick Leave Time accrued per year
• 4 Personal Days provided per calendar year
• No Late Evenings or Weekend Hours
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work-life balance
• Opportunity for growth and advancement
•  And More!