Bilingual Cashier

Family First Health is seeking a Bilingual Cashier for our new pharmacy at our George Street, York location. Candidates should be computer proficient and have the ability to learn medical/pharmacy terminology.  As a Bilingual Cashier at Family First Health, you should have a positive and outgoing personality with excellent customer service skills and strong organizational skills.

This position is more than just a job, it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy medical services and care. The Bilingual Cashier position will play a large role in that. If this sounds a like a good fit, we would love to hear from you. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives payment by cash, check, credit cards, vouchers, or automatic debits.
• Issues receipts, refunds, credits, or change due to customers. 
• Greets customers entering establishments. 
• Maintains clean and orderly checkout areas. 
• Establishes or identifies prices of goods, services or admission, and tabulates bills using calculators, cash registers, or optical price scanners.
• Handles customer concerns and complaints professionally and courteously, engaging leadership as needed.
• Answers customers’ questions and provides information on procedures or polices
• Keeps accurate records of monetary exchanges, authorization forms, and transaction reconciliations. 
• Exchanges money, credit, and makes change for customers. 
• Reconciles 3rd party payment and accounts. 
• Works with the billing department to balance account(s). 
• Receives written prescription or refill requests and verifies the information is complete and accurate. 
• Answers telephones and responds to questions or requests.
• Assists customers by answering simple questions, locating items or referring them to the pharmacist for medication information. 
• Completes training requirements to stay up-to-date on policies and procedures for the 340B drug program, as well as any drug assistance programs in which the pharmacy participates. 
• Follows all policies and procedures related to the 340B drug program, as well as any drug assistance programs in which the pharmacy participates. 
• Assists in training new employees, as needed.  

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma or GED, or any equivalent combination of training and experience.
• Bilingual (English/Spanish) preferred.
• Previous experience as a pharmacy cashier preferred.
• Ability to communicate fluently in English, verbally and in writing, to perform the essential functions of the position, including communicating with patients, providers, and staff; accurately documenting information in the electronic health record; and interpreting written and verbal communications
• Ability to manage cash transactions accurately and efficiently, including processing payments, giving change, and ensuring correct cash drawer balances
• Ability to quickly grasp and adapt to new procedures, technologies, and company policies

• Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
• Excellent customer service skills & phone etiquette
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to work independently and within a multidisciplinary team
• Ability to work in, and respond appropriately to a demanding environment and multitask effectively
• Ability to appropriately handle sensitive and confidential information
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health’s policies, processes, and procedures, including Code of Conduct.
• Ability to articulate and advocate Family First Health’s mission and values

EMPLOYEE BENEFITS

• 3 Weeks of Accrued Paid Vacation accrued per year
• 9 Days Accrued Paid Sick Leave Time accrued per year
• 4 Personal Days provided per calendar year
• No Late Evenings or Weekend Hours
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work-life balance
• Opportunity for growth and advancement
•  And More!