Arcade Attendant

Description

Arcade Attendant – Tom Foolerys Adventure Park
Family Entertainment Group, LLC | Wisconsin Dells, WI

Family Entertainment Group, LLC, also known as FEG, is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. FEG partners with top resorts, hotels, casinos, and amusement venues across the country to create memorable experiences for families and guests of all ages.

Our Wisconsin Dells location operates within Tom Foolerys Adventure Park at Kalahari Resort, one of the area’s premier family entertainment destinations. We are currently hiring Seasonal, Part-Time, and Full-Time Arcade Attendants to join our team.

We are looking for team members who are friendly, dependable, guest-focused, and able to work weekends and holidays, as these are some of our busiest and most important times.

Position Summary

The Arcade Attendant plays an important role in creating a fun, safe, clean, and memorable experience for every guest. This position supports daily arcade operations by assisting guests, operating attractions, maintaining the redemption area, helping with point-of-sale transactions, and keeping the arcade floor organized and guest-ready.

Key Responsibilities

Greet and assist guests with a friendly, helpful, and positive attitude.

Provide excellent guest service while helping guests with games, prizes, cards, and attractions.

Operate point-of-sale systems and accurately handle cash, credit cards, vouchers, and game cards.

Assist guests with scanning in and out for prize redemption.

Operate and monitor attractions such as the Human Crane, Hang Time, and axe throwing areas.

Observe guests and attractions to help maintain a safe environment.

Answer guest questions about arcade games, attractions, promotions, and merchandise.

Restock prizes, tickets, and merchandise displays as needed.

Load tickets, prizes, and supplies into machines.

Help maintain the redemption store by keeping prizes organized, clean, and properly stocked.

Clean games, counters, tables, shelves, and guest areas throughout the shift.

Assist with inventory counts and general stocking.

Troubleshoot basic game issues, including ticket jams, card reader concerns, or minor guest-related machine issues.

Report equipment issues or safety concerns to leadership.

Handle guest concerns professionally and escalate issues to a supervisor or manager when needed.

Take out trash and assist with overall cleanliness and organization.

Perform any other duties as assigned by the General Manager or leadership team.

Employment Types Available

Seasonal
Part-Time
Full-Time

Why Join FEG?

At FEG, we focus on making memories through laughter and play. Our team members help create fun experiences for families visiting one of Wisconsin Dells’ biggest entertainment destinations. This is a great opportunity for someone who enjoys working with people, staying active, and being part of a high-energy team environment.

Requirements

Must be dependable, friendly, and able to work in a fast-paced guest service environment.

Must be able to work weekends, holidays, evenings, and peak business periods.

Previous customer service, arcade, retail, hospitality, or cash-handling experience is helpful but not required.

Must be willing to learn multiple areas of the operation.

Must be able to stand for extended periods, walk the arcade floor, bend, lift, stock merchandise, and assist with cleaning duties.

Must be a team player with a positive attitude.