What are the responsibilities and job description for the Community Resource Navigator position at Family Endeavors Inc?
The Community Resource Navigator plays a key role in connecting individuals and families to critical services through strategic community engagement. This position works directly with schools, clinics, libraries, and faith-based organizations to assess needs, build strong referral pipelines, and ensure that underserved populations — especially those in remote areas — have equitable access to services. This role includes travel throughout the 12-county region and offers both virtual and in-person support. This position serves Austin, Brazoria, Chambers, Colorado, Ft. Bend, Galveston, Harris, Liberty, Matagorda, Montgomery, Waller, and Wharton counties.
The Navigator will serve as a client advocate, troubleshoot barriers to access, and provide referrals to clients to internal/external agency assistance programs that can assist with enrollment into key benefit programs such as SNAP, Medicaid, TANF, and SSI/SSDI. In addition, they will represent Endeavors in interagency working groups, develop targeted outreach strategies in collaboration with the Marketing team, and contribute to regular reporting on outreach efforts. This is a grant-funded position.
Key Responsibilities:
- Establish and maintain direct referral pipelines with schools, clinics, and faith-based organizations.
- Conduct in-person drop-ins at libraries, churches, community centers, and public meetings to promote services and connect clients.
- Host virtual outreach and service navigation sessions for clients in rural or hard-to-reach areas.
- Provide 1:1 support to clients facing barriers in accessing resources, including documentation, transportation, or technology limitations.
- Provide referrals to clients to internal/external agency assistance programs that can assist with enrollment into government assistance programs.
- Serve as a program representative at interagency coalitions, task forces, and community engagement events.
- Collaborate with Marketing to develop culturally responsive outreach strategies and address community perceptions.
- Prepare detailed reports on outreach, engagement metrics, and partnership development.
- Provide support coverage during staff leave as needed.
- Perform other duties as assigned.
- Demonstrate exceptional customer service in every interaction by placing the child, family, Veteran, or client first in alignment with the Endeavors mission: "Empower people to build better lives for themselves, their families, and their communities."
Essential Qualifications:
Education:
- Bachelor’s degree in Human Services, Communications, Social Work, or a related field preferred.
Experience:
- Minimum of 1 year experience in outreach, community engagement, social service delivery or related experience.
- Demonstrated knowledge of local resources and public benefit systems.
- Experience working with diverse populations and marginalized communities is highly preferred.
Licenses & Transportation:
- Valid driver’s license with a clear driving record.
- Daily use of a personal vehicle required; mileage reimbursement provided.
Other Requirements:
- Must maintain regular and acceptable attendance as determined by management.
- Must be available and willing to travel across counties, including occasional evening or weekend events.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.