Store Ambassador

We’re seeking a Store Ambassador to join our team to assist with asset protection. By staying aware of store surroundings, this role will help the Store Manager prevent losses. Responsibilities include, but are not limited to, the following:

• Greet and help customers in a warm, approachable manner, maintaining a strong company image within the community

• Assist the Store Manager in maintaining standards of safety and control, including tagging merchandise, assisting with the check in of DSD vendors, and reporting observations

• Report any suspicious activity to the Store Manager, document observations of transactions and store activity and any incidents that occur

• Conduct daily inspections, including audits of shrink reduction initiatives and safety standards

• Partner with Store Manager to check in deliveries and monitor security systems

• Monitor Fire and ADA safety requirements, and address EAS alarms while following company procedures

• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

• Protect and secure all company assets

• Complete bag checks, including in-store returns, as directed

• Participate in ongoing training and development to increase job knowledge and skills

• Communicate feedback to the District Manager, Regional Asset Protection Manager, or Market Investigator

Skills and Experience:

• Loss Prevention experience is required

• Previous customer service experience in retail, hotel, restaurant, grocery or drug store environment is preferred

• Excellent reading comprehension skills are required

• High school diploma or equivalent is preferred

• Must have a valid Driver’s License and be able to travel locally as needed and scheduled

• Must be capable of regularly lifting up to 40 lbs. (occasionally 55 lbs.) from floor level to above shoulder height

• Ability to handle frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting (with or without reasonable accommodation)

• Excellent customer service and relationship management skills are required

• Strong organizational and communication skills are required

• Strong problem-solving and decision-making skills are required

Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program

• Retirement plans

• Educational Assistance

• And much more!

Family Dollar is an equal opportunity employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Family Dollar. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Family Dollar is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.