What are the responsibilities and job description for the Market Investigator position at Family Dollar?
Your organizational, analytical, and problem-solving skills along with your Microsoft Office proficiency make you a great fit for our Family Dollar Market Investigator position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.
About Your Role
As a Market Investigator at Family Dollar’s corporate office, you’ll confirm that the market’s stores operations and daily functions comply with Company programs and policies. You’ll also monitor and measure store process performance in these categories: Office/Cash Sales, Loss Prevention, Physical Security, Safety, and Personnel Training and Development. Your day-to-day job duties include, but are not limited to, the following:
Store Performance & Loss Prevention Oversight
Pittsburgh, Pennsylvania
Asset Protection
Family Dollar
About Your Role
As a Market Investigator at Family Dollar’s corporate office, you’ll confirm that the market’s stores operations and daily functions comply with Company programs and policies. You’ll also monitor and measure store process performance in these categories: Office/Cash Sales, Loss Prevention, Physical Security, Safety, and Personnel Training and Development. Your day-to-day job duties include, but are not limited to, the following:
Store Performance & Loss Prevention Oversight
- Conduct Monthly Stores LP Audit and score store performance based on specific criteria. Report audit findings to Store Manager, Field Manager, and Corporate Management.
- Advise and consult with Store Managers on improving the in-store experience based on store audits.
- Plan and facilitate storewide meetings to review procedures/policies with Asset Protection Specialists (APS), store Team Members, and Store Managers.
- Proficiently utilize exception reporting (XBR & SAER) and partnership with Corporate Sales Audit Department to monitor District Cash and Sales (OIS) losses and investigate cash or inventory loss trends.
- Monitor and manage District’s Target Program and weekly exception reporting to improve the market’s stores inventory results.
- Conducts in-store surveillances using Loss Prevention tools (I-Verify and DVR) to identify and escalate potential internal integrity issues, safety concerns, fines, lost sales, and others.
- Conducts Loss Prevention Quality Store Visits (LPQSV) including Honesty Conversations with store’s team members.
- Report suspected fraudulent activity to Loss Prevention Business Partners.
- Assist with special projects that impact the given market (i.e., Target Program and Shrink Impact Stores).
- Train Store Managers on Family Dollar procedure and compliance, including Cash Management, Loss Prevention, Physical Security, Safety, Robbery Prevention, Product Freshness, and Display Compliance. Assist Store Managers in training their Team Members in these areas.
- Ensure that Store’s Asset Protection Equipment is in good working order and is being utilized effectively, including CCTV, Interactive CCTV, Exit Alarms, Burglar Alarms, Safes, Drop Boxes, and Checkpoint.
- Follows and assures the implementation of all Company Policies and Procedures.
- All other projects/duties as assigned.
- Completion of high school or equivalent; college preferred. Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, etc.).
- Proven organizational, analytical and problem-solving skills.
- Intermediate Microsoft Office proficiency (Outlook, Word, Excel and Access.).
- Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
- Ability to travel locally and overnight as needed.
- Valid Driver’s License
- Store management experience in retail, grocery or drug store environments.
- Field experience in local market and/or loss prevention training.
- Previous experience facilitating large group training sessions.
Pittsburgh, Pennsylvania
Asset Protection
Family Dollar