What are the responsibilities and job description for the Market Investigator position at Family Dollar Store?
Your organizational, analytical, and problem-solving skills along with your Microsoft Office proficiency make you a great fit for our Market Investigator position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.
About Your Role
:As a Market Investigator at Family Dollar, you’ll confirm that the market’s stores operations and daily functions comply with Company programs and policies. You’ll also monitor and measure store process performance in these categories: Office/Cash Sales, Loss Prevention, Physical Security, Safety, and Personnel Training and Development. Your day-to-day job duties include, but are not limited to, the following
:
Store Performance & Loss Prevention Oversigh
- t:Conduct Monthly Stores LP Audit and score store performance based on specific criteria. Report audit findings to Store Manager, Field Manager, and Corporate Managemen
- t.Advise and consult with Store Managers on improving the in-store experience based on store audit
- s.Plan and facilitate storewide meetings to review procedures/policies with Asset Protection Specialists (APS), store Team Members, and Store Manager
- s.Proficiently utilize exception reporting (XBR & SAER) and partnership with Corporate Sales Audit Department to monitor District Cash and Sales (OIS) losses and investigate cash or inventory loss trend
- s.Monitor and manage District’s Target Program and weekly exception reporting to improve the market’s stores inventory result
- s.Conducts in-store surveillances using Loss Prevention tools (I-Verify and DVR) to identify and escalate potential internal integrity issues, safety concerns, fines, lost sales, and other
- s.Conducts Loss Prevention Quality Store Visits (LPQSV) including Honesty Conversations with store’s team member
- s.Report suspected fraudulent activity to Loss Prevention Business Partner
- s.Assist with special projects that impact the given market (i.e., Target Program and Shrink Impact Stores
).
Training, Compliance, & Equipment Manageme
- nt:Train Store Managers on Family Dollar procedure and compliance, including Cash Management, Loss Prevention, Physical Security, Safety, Robbery Prevention, Product Freshness, and Display Compliance. Assist Store Managers in training their Team Members in these are
- as.Ensure that Store’s Asset Protection Equipment is in good working order and is being utilized effectively, including CCTV, Interactive CCTV, Exit Alarms, Burglar Alarms, Safes, Drop Boxes, and Checkpoi
- nt.Follows and assures the implementation of all Company Policies and Procedur
- es.All other projects/duties as assign
ed.
Your Required Skills and Experien
- ce: Completion of high school or equivalent; college preferred. Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, et
- c.).Proven organizational, analytical and problem-solving ski
- lls.Intermediate Microsoft Office proficiency (Outlook, Word, Excel and Acces
- s.).Ability to work flexible, full-time schedule to include days, evenings, weekends and holid
- ays.Ability to travel locally and overnight as nee
- ded.Valid Driver’s Lic
ense
Preferred Requireme
- nts: Store management experience in retail, grocery or drug store environm
- ents.Field experience in local market and/or loss prevention trai
- ning.Previous experience facilitating large group training sess