Patient Experience Coordinator

Have you ever felt like just another name on the schedule instead of a valued part of the team? At Family Dentistry, we're looking for a Patient Experience Coordinator who wants their voice actually heard, in a role built to keep growing right along with them.

At Family Dentistry of Ohio, we know a patient's first impression sets the tone for their entire visit and that impression starts with you. We are looking for someone who is organized, reliable and enjoys making people feel welcomed and comfortable. We're a growing, multi-location practice built on clear systems, genuine care, and a team that shows up for one another, not just for our patients.

This role is for someone who takes real ownership of the moment they're given and who sees structure as something that supports people, not something that gets in the way. It's not the right fit for someone who wants to punch in, coast, and punch out.

What You’ll Do

Patient Experience

• Be the warm, genuine first face every patient sees — by name whenever possible
• Create arrivals that feel like a welcome, not a check-in process
• Lead patient check-in and assist with checkout as needed
• Ensure patients understand and complete all necessary forms, consents, treatment estimates, and other documentation
• Coordinate appointment confirmations and patient communication
• Jump in to assist with phones during busy periods while remaining focused primarily on in-office patient experience
• Monitor patient flow to ensure patients are being seen in a timely manner with respect to their scheduled appointment time

Office Coordination & Operations

• Help oversee the day-to-day upkeep and appearance of the office
• Coordinate office supplies, inventory, and general operational needs
• Assist with building and equipment maintenance coordination
• Support the administrative team with day-to-day office tasks as needed
• Help identify areas for improvement in office flow, organization, and patient experience
• Track issues proactively and help ensure they are resolved efficiently

What We’re Looking For

• Instinctive warmth — people feel it before you’ve said a word
• Exceptional communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to multitask and stay composed in a fast-paced environment
• A proactive mindset and willingness to take ownership
• Team player willing to jump in wherever needed
• Someone who naturally creates structure, positivity, and accountability around them
• Experience in healthcare, hospitality, customer service, or dental/medical offices is a plus

A Day in the Life of a Patient Experience Coordinator at Family Dentistry of Ohio

Your day starts by ensuring the office is ready to welcome the first patients of the morning by 7:45a. From there, you're the steady, warm presence at the front of the office; greeting patients by name, guiding them through check-in and checkout, and making sure forms, consents, and treatment estimates are handled before they're seated.

Throughout the day, you'll monitor the flow of the schedule and speak up if patients are waiting longer than they should, jump in on phones during busy stretches, and work with the team and leads to help keep the office itself running smoothly, supplies stocked, the waiting area welcoming, small issues flagged before they become big ones.

You'll work closely with the front office team, the clinical team, and practice leadership. By the end of the day, success looks like patients who felt genuinely cared for, a schedule that ran on time, and a team that felt supported rather than scrambling.

Your Impact

As the first and last face most patients see, you shape how they feel about our practice before they ever sit in a chair. Your organization and follow-through keep the schedule and the whole office running smoothly, and your steadiness gives the rest of the team one less thing to worry about.

Why You'll Stay

• Leadership that listens and follows through, not just talks about change
• Modern systems that support your day instead of slowing it down
• Real, structured growth opportunities as we grow across two locations
• Ongoing coaching and support. Not sink-or-swim
• A team that has each other's backs, especially when things get busy
• A growing practice with real room to build a career, not just fill a seat

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Application Question(s):

• Give me an example of a time you noticed a small problem before it became a big one, and you fixed it without being asked.
• What does "making someone feel welcome" mean to you?

Work Location: In person

Salary : $22